Ferman Ford

great service very friendly & great service, .William Pannier was very understanding & he addressed my concerns very quickly and very efficiently. He went the extr very friendly & great service, .William Pannier was very understanding & he addressed my concerns very quickly and very efficiently. He went the extra mile and then some for me. More

Painful I really enjoyed working with my salesman, Chris. Everything else was bad. Negotiating was painful. I was treated as if I was too stupid to understa I really enjoyed working with my salesman, Chris. Everything else was bad. Negotiating was painful. I was treated as if I was too stupid to understand. Finance took an excessively long time and even then wasn't completed. I was asked to come back and sign some more papers. Vehicle prep was inadequate. With one exception, Chris, it was a painful experience. More

Recall repair Staff is happy, service is timely, waiting room is outstanding. William is a true professional asset to your company. He is organized and follows up Staff is happy, service is timely, waiting room is outstanding. William is a true professional asset to your company. He is organized and follows up with all service provided. More

Recall I had a recall on my car and got an appointment the same day and was in and out in a little more than an hour. I had a recall on my car and got an appointment the same day and was in and out in a little more than an hour. More

Jeff is the BEST!!! My engine light went on. I called and was worked right in. The parts would not arrive until the next day. I was supposed to go to a 16th birthday par My engine light went on. I called and was worked right in. The parts would not arrive until the next day. I was supposed to go to a 16th birthday party for my Granddaughter. I was given a loaner and was on my way to the party in record time. I have always been treated with the upmost respect. More

Good people, good experience After disappointing experiences at a few other dealerships, my wife and I were very happy to do business at Ferman. A lot of the dealerships had ridic After disappointing experiences at a few other dealerships, my wife and I were very happy to do business at Ferman. A lot of the dealerships had ridiculous amounts of added fees not advertised. After driving many miles to see vehicles we were interested in, it was very discouraging to see the advertised price jump by $1500-$2000. The only reason I am not giving 5 stars, is because you have to finance and have a trade in to get the advertised price. But it does list that on the website. I like straight up advertising, and it appears most dealerships play that game. Ferman has nothing added but the expected dealer fee, tax, tag and title. The car is amazing and happy with the out the door price overall. More

Much improved. Time in and out has improved greatly. As I always wait for service completion, waiting room improvements are welcome. Service advisors are friendly a Time in and out has improved greatly. As I always wait for service completion, waiting room improvements are welcome. Service advisors are friendly and knowledgeable. More

Slow Work Great service check in and commutation. However, 98 minutes to change oil and transmission fluid is way too long. Open an express lane for those who p Great service check in and commutation. However, 98 minutes to change oil and transmission fluid is way too long. Open an express lane for those who plan ahead and schedule their needs. A customer who arrived just before me WITHOUT an appointment received faster service. The waiting area is terrible too - loud, filled with employees complaining about work while helping themselves to coffee, dirty, and nothing more than a hallway to the showroom. I doubt if I’ll return since Mazda service is so poor. More

Got screwed over by ferman Ford I lost approx $6000 dollars on the purchase of my new truck. You should have backed out of the original contract before putting me in the same truck I lost approx $6000 dollars on the purchase of my new truck. You should have backed out of the original contract before putting me in the same truck for more money.plus lost money on the other truck.for issues that were not my fault.now on my credit looks like I bought 2 trucks in three months I am very unhappy with this.even told that to ron truck sales manger William pannier tried his best More

Good People I had a small issue that was immediately resolved to my satisfaction. Ferman is an old and trusted name with high integrity. They treat you right. I had a small issue that was immediately resolved to my satisfaction. Ferman is an old and trusted name with high integrity. They treat you right. More