Ferman Ford

Great customer service. Excellent customer satisfaction. My waiting time was great and the communication from the customer service representative to keep me informed was no Excellent customer satisfaction. My waiting time was great and the communication from the customer service representative to keep me informed was no exception. Great place to have a service done. More

Trade in and purchase of new car Today I took my 2012 Ford Focus as a trade it in for new car at the Ferman Ford Dealership and dealt with Demetrios Mina. I am not a fan of car Today I took my 2012 Ford Focus as a trade it in for new car at the Ferman Ford Dealership and dealt with Demetrios Mina. I am not a fan of car buying. I have had experiences in the past that were not great. However today was different. Jimmy (Demetrois) was extremely professional not pushy he listened to what I wanted worked with my trade in and rebates and I drove off the lot with a new 2017 car. I would highly recommend this salesman and this dealership. More

First oil change . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service . Everything was great, very happy with service. Will return when more service is required by time or mileage. Thank you again for the service More

Excellent service The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happ The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happy I was there. Took care of it and I was on my way! More

As pleasant and stress free as possible I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out wha I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out what it was. I worried that it was some serious wheel or drive issue. I brought it in early, hoping to get this taken care of, and Ferman did not let us down. Not only did Robert Guinn, Service Advisor, make the experience comfortable from the time I discussed the issue with him, he also reminded me that I needed a 15k service. It turned out we had construction debris stuck in our tire, and fortunately they were able to repair the tire with no additional issues. I had expected to do the 15k service next Spring anyway, so the added cost was not a complete surprise. In the end, the car is now running great, and I'd like to thank Robert and Ferman for making this experience as pleasant and stress free as possible. More

EXCELLENT SERVICE I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. More

Excellent customer service for scheduled maintenance I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I found Robert to be very helpful. The appointment was on-time and completed in a timely fashion. More

Great Robert was awsome The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad was 60%The outer was 30 % I feel like they were hoping I would just say do it. glad I didn't More

Purchase vehicles not accessories and no manners I went to Ferman Ford looking to purchase a new F150 and a used suv for my wife. After looking a different vehicles we decided on a 17 F150 and a 11 F I went to Ferman Ford looking to purchase a new F150 and a used suv for my wife. After looking a different vehicles we decided on a 17 F150 and a 11 Ford Edge. I almost walked out because they changed the numbers we agreed on after we got into the finance office, after speaking with two managers we got things straightened out. However after being at this dealership for about 8 hours not one person asked about any accessories we might want, not a bed liner, floor mats, window tint, etc... Nothing! I guess I’ll go to another dealer for those. Then as we are switching our belongings into our new vehicles only the sales manager came out to show us how to connect our phones to our new vehicles, not once did our salesman thank us or ask if we had any questions. I have to get a new vehicle for work every 3 years and after my experience with Ferman Ford I’m not sure I’ll be back. More

Service Department is Great The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolv The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolve the problems. More