Ferman Ford - Service Center

Professional, courteous service. Robert explained the issue with my vehicle. He was very knowledgeable. Work was accomplished in a timely manner. I have confidence that my concerns we Robert explained the issue with my vehicle. He was very knowledgeable. Work was accomplished in a timely manner. I have confidence that my concerns were taken care of. More

William Pannier rocks!! I have been taking my Escape to Ferman ford back when it was Countryside since 2011 when I bought it there. I have always felt good about bringing it I have been taking my Escape to Ferman ford back when it was Countryside since 2011 when I bought it there. I have always felt good about bringing it there for service. However, never felt more confident, more safe, more like treated like family since your William Panier. You have an awesome representative of your dealership in William. I will go nowhere else as long as he is there to bring my car to. People say you pay too much at a dealership. But I know my vehicle is in good hands with William More

Very helpful and comprehensive William was responsive and very helpful. Took care of our needs and explained everything well. Glad to know they are close to us for future service. William was responsive and very helpful. Took care of our needs and explained everything well. Glad to know they are close to us for future service. More

First class service! From the moment pulling into the service station you'll be immediately greeted by someone who will direct you to the appropriate service professional. From the moment pulling into the service station you'll be immediately greeted by someone who will direct you to the appropriate service professional. Mine (William) was outstanding with communication throughout the entire process, setting realistic expectations, then exceeding those at every turn. He helped arrange a brand new loaner even though they were slammed - and rightfully so, they do great work and turn it around quickly. I wouldn't hesitate to do business here again. More

Service The service is good there. I do think the pricing increase for an oil change and tire rotation was significant. Nice people though. The shuttle driver The service is good there. I do think the pricing increase for an oil change and tire rotation was significant. Nice people though. The shuttle driver is the best! More

Service I experienced a very prompt check in at the service desk and the work was completed earlier than I was told it would be. What more could you ask for. I experienced a very prompt check in at the service desk and the work was completed earlier than I was told it would be. What more could you ask for. This was my first visit to this dealership. More

Very pleasant service experience. I am impressed with this dealerships service department. Even when they are extremely busy you always get asked if someone is helping you and they alw I am impressed with this dealerships service department. Even when they are extremely busy you always get asked if someone is helping you and they always have you vehicle ready when they say they will. More

Excellent the service was excellent The car is now running better than ever and the car is in excellent shape was left very clean and was taken care of quickly and effeciently . The car is now running better than ever and the car is in excellent shape was left very clean and was taken care of quickly and effeciently . More

Good people I dealt with a girl named Olta and she was wonderful. She kept me informed on ordering the part when it came in, everything was in a timely manner. If I dealt with a girl named Olta and she was wonderful. She kept me informed on ordering the part when it came in, everything was in a timely manner. If she represents who works there I would recommend this place to my family and friends for sure. Thanks again Olta you're wonderful!! Ed More