Ferman Ford - Service Center

Scam Artists Bought a Brand new Mustang GT 2018 had problems right off the bat horrible service at first they thought it was an oxygen sensor so instead of orderin Bought a Brand new Mustang GT 2018 had problems right off the bat horrible service at first they thought it was an oxygen sensor so instead of ordering a new one they cleaned it out because they were too cheap then a week later engine light on again this time they said it was a short circuit claimed they fixed it literally 2 days later engine light on again they ordered a new oxygen claimed they put it in literally next day engine light on this time they said it was a computer issue claimed they fixed it once again then 2 weeks later engine light on yet again this time a computer coding issue. Still pending on the car they have not compensated me with nothing definitely will NEVER buy or talk good about this scam artist place again!!! More

Excellent as always Diagnosis of my issue was timely; completion of the repairs took longer than expected. William offered a rental car before I had a chance to ask f Diagnosis of my issue was timely; completion of the repairs took longer than expected. William offered a rental car before I had a chance to ask for one. That is great customer service More

Awesome and friendly This was a great experience as it always is. The staff and service I are great to be around and they make the experience as comfortable as possible. This was a great experience as it always is. The staff and service I are great to be around and they make the experience as comfortable as possible. More

routine oil change/maintenance Always great service very friendly and helpful! We love to visit Demetrios and pick his brain about new cars, we enjoyed test driving future cars whil Always great service very friendly and helpful! We love to visit Demetrios and pick his brain about new cars, we enjoyed test driving future cars while waiting for service on our truck. Thank you! More

My XC60 On 12/24/2018 (Christmas Eve) my 2016 Volvo XC60 was parked in a parking lot and the right rear bumper was damaged when another vehicle backed into it On 12/24/2018 (Christmas Eve) my 2016 Volvo XC60 was parked in a parking lot and the right rear bumper was damaged when another vehicle backed into it. I brought my Volvo to Ferman Collision on US19 in Clearwater, FL. Right from start Brian handled everything perfectly. He was knowledgeable, friendly and professional. I brought car in on a Wednesday and it was completed by Thursday afternoon. The repair was meticulously completed and looked like there was never any damage. The people at Ferman also handled a pickup and drop off my rental car from Enterprise Car Rental. I could not be happier and would highly recommend Ferman Collision. Thanks again to Brian and Staff at Ferman Collision...Hector More

Misleading I was sold maintenance on my car that really wasn’t needed because I am a woman. I should have been told what was necessary and what was optional. I was sold maintenance on my car that really wasn’t needed because I am a woman. I should have been told what was necessary and what was optional. More

Service I thought that both DENNIS and Jeff were a great help. They both took their time with me, and were very informative about the process. They treated me I thought that both DENNIS and Jeff were a great help. They both took their time with me, and were very informative about the process. They treated me like family More

Excellent customer service, very responsive and honest. Exactly the kind of person I would want to do business with. I will recommend and work with Cameron for customer service, very responsive and honest. Exactly the kind of person I would want to do business with. I will recommend and work with Cameron for as long as I have my Ford. More

Professional well Staffed Rapid Response, Good processes, clean and comfortable facilities and waiting room, free coffee and snacks, great salespeople and management. Prompt Se Rapid Response, Good processes, clean and comfortable facilities and waiting room, free coffee and snacks, great salespeople and management. Prompt Service Center - good prices and flexible. More

Poor Initial Service Personnel Initial personnel had tried to ensure my vehicle was kept overnight when work was not being preformed When I requested to see bill they had added cha Initial personnel had tried to ensure my vehicle was kept overnight when work was not being preformed When I requested to see bill they had added charges below my signature block that I did not approve. $120.00 R/O number71094656/2 I was shown internal billing docs. I assume Ford will be charged for services not incurred. possibly loaner vehicle which I did not utilize .Refused me shuttle service .Service agent Jeff. They attempted to add a recall door latch freezing issue which I DID NOT EVEN KNOW ABOUT - I REFUSED. Was there three times for service work. Finally met a good service rep. Mr. Cameron Rolon who closed out warranty work. More