Ferman Ford - Service Center

Recall on transmission bushing replacement Recall finished in half the time quoted. Car rides better Cameron is honest and very knowledgeable. Service scheduled for 8 am and they started imm Recall finished in half the time quoted. Car rides better Cameron is honest and very knowledgeable. Service scheduled for 8 am and they started immediately and finished early I am glad I waited in new refreshment area More

Unresponsiveness and Doesn't Care About Customer The Service Department lacks the means of tracking replacement parts needed repair and the customer service representative failed to contact the custo The Service Department lacks the means of tracking replacement parts needed repair and the customer service representative failed to contact the customer to keep him up to date on the status of receiving the required part. More

Very unhappy!!!! I had something dragging underneath the front of my car. When I took it in, they couldn't look at it and told me to make an appointment for the next I had something dragging underneath the front of my car. When I took it in, they couldn't look at it and told me to make an appointment for the next day. When I took it back, they charged me $60 for a job that probably took 5 minutes. Two days later the same part is dragging and I have to take the time to take it back in again. I feel I was overcharged for work that was sub-par. The people were polite but if the repair isn't correct what good is it. More

This is what you shoul expect. I brought my Focus in for an oil change and tire rotation. They gave me an excellent deal. While they were working on it they found a small oil leak. I brought my Focus in for an oil change and tire rotation. They gave me an excellent deal. While they were working on it they found a small oil leak. They fixed it that day. Your people are friendly and courteous. They go out of their way to take care of the customers. This is the kind of customer service you should get everywhere. More

Oil change Very pleasant on phone when making appointment. Contacted me with what was happening . In & out quickly. Better experience than other ford dealer I wa Very pleasant on phone when making appointment. Contacted me with what was happening . In & out quickly. Better experience than other ford dealer I was going to. More

Ten thousand service The staff was polite, helpful and attentive. Provided me with the services I requested and answered all of my questions clearly. Personally walked me The staff was polite, helpful and attentive. Provided me with the services I requested and answered all of my questions clearly. Personally walked me to the Customer Lounge (Nice). More

These people are lying thieves. I wrote a big review on Google about these guys. All in all, DO NOT TRUST THIS PLACE WITH YOUR VEHICLE!!! I had my car serviced here, something very I wrote a big review on Google about these guys. All in all, DO NOT TRUST THIS PLACE WITH YOUR VEHICLE!!! I had my car serviced here, something very simple and they went ahead and damaged my car by breaking the dashboard on the passenger side. Then they lied about it and tried to get me to pay them to fix it. 3 weeks later, before and after pictures, and an attempted law suit, they fixed it. And the whole point of me coming here to get my car serviced... Yeah, that didn't even happen. Big waste of time. I'm spreading the word. If they did this to me, I'm sure they've done it to other people. I hope this place gets shut down one day. Don't go here, ever. More

Recall service and other maintenance Service was competent, professional and courteous. I was kept informed on progress by service rep Jeff and I appreciated the courtesy van ride, and ap Service was competent, professional and courteous. I was kept informed on progress by service rep Jeff and I appreciated the courtesy van ride, and appointment reminders. More

Amazing Dennis in service was terrific! He addressed all of my needs timely and efficiently. Could not ask for anything better! A BIG thanks to Dennis Dennis in service was terrific! He addressed all of my needs timely and efficiently. Could not ask for anything better! A BIG thanks to Dennis More

Positive experience with check engine light My check engine light was on for several days. It is a company car, and I drive many miles every day. I needed to Have it looked at quickly and effic My check engine light was on for several days. It is a company car, and I drive many miles every day. I needed to Have it looked at quickly and efficiently so I could get back on the road. They were able to diagnose my problem and fix it within 90 minutes. Very appreciative of the service have it looked at quickly and efficiently so I could get back on the road. They were able to diagnose my problem and fix it within 90 minutes. Very appreciative of the service More