Ferman Ford - Service Center

Helpful, friendly, Good service, they explain you, Good on time, they give be you recommendation on time, they give be you recommendation More

Attentive to customer’s needs. Great follow-up. Kept me in the loop at all times. Great follow-up. Kept me in the loop at all times. More

Stephen Nardone was great. My issue is with Ford and how the catalytic converter needs replacement and none are available. I can’t take long trips in my truck for fear of t My issue is with Ford and how the catalytic converter needs replacement and none are available. I can’t take long trips in my truck for fear of total failure. The part is under warranty, but truck use is limited for the foreseeable future. More

Very considerate and kept me up to date with the repair . Good service advisor , Steve ! Good service advisor , Steve ! More

Friendly and courteous people. Had the service work done on time. Very informative and answered all my questions.. Had the service work done on time. Very informative and answered all my questions.. More

On going issues been there over five times in three month. All they do is put a bandaid on the issue as two huge problems with gas keep continuing. we have had three rentals, two tow ins, ran out of ga month. All they do is put a bandaid on the issue as two huge problems with gas keep continuing. we have had three rentals, two tow ins, ran out of gas more than twice, missed both Christmas and New years with family because car wouldn’t run or in their service center. The month of December we had the car less than a week. We have had the injectors done twice because they pinched an oring and didn’t put the clips back in on the injectors. My husband was coming back from lunch with gas literally spewing from the injector, sparked and put out with an extinguisher. Still have an issue with the brand new fuel pump, the gauge does not read correctly just like before when it was in. The gauge says 100 miles but tank is really empty. We are only getting 10 gallons of gas in a 16 gallon tank. We have run out of gas with our daughters on major highways twice. Now they won’t our answer our emails to do something about this and the reoccurring issues. I have emailed their GM three times and their Service Manager and Assistant Manager as well to no eval. William the assistant service manager is the only reason they get 2 stars. He followed up with us and kept us in the loop when it was there, however it still doesn’t negate the workmanship our vehicle received from their service center. More

Horrible service. Advisor refused to call my warranty company and wanted me to pay out of pocket for the repair. I’ll never come back. Advisor refused to call my warranty company and wanted me to pay out of pocket for the repair. I’ll never come back. More

Very friendly place. Everybody says hi if you have to call and leave a message they do call you back. They keep you in the loop of what’s going on with your vehicle. Everybody says hi if you have to call and leave a message they do call you back. They keep you in the loop of what’s going on with your vehicle. More