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Ferman MINI of Tampa Bay - Service Center

Palm Harbor, FL

4.8
1,185 Reviews

1,185 Reviews of Ferman MINI of Tampa Bay - Service Center

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February 11, 2021

I've always received good service but this last time was exceptional. Matthew at the service desk was extremely knowledgable, efficient and professional. Keep it up! More

by jriollano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Ferman MINI of Tampa Bay responded

Thank you for your 5 Star rating and kind words about Ferman MINI and Matthew Bob Murray GM

February 10, 2021

As usual very efficient service and very hospitable everyone is so friendly and professional. Taken care of immediately with no hassles I thank you all. More

by carvanrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scaglione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hart
February 10, 2021

I can't express enough SATISFACTION with Ferman MINI and BMW of Tampa Bay. The service is impeccable and all of the servicer staff is knowledgeable. I adore their technician, Stevon, Assistant Service Manag More

by LGULOTTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ in the parts department is fabulous and making sure he follows up with you and gets the parts required in a timely manner.
Feb 16, 2021 -

Ferman MINI of Tampa Bay responded

Thank you for choosing Ferman BMW and your kind words about Jamie Stevon and JJ Bob Murray GM

February 06, 2021

Neede a new battery and had heard good reviews about the service department so we decided to give it a try and it turned out to be a good idea More

by cwwsan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2021

Great service department! They were very quick to get things done in a timely manner. I highly recommend using the service department at Fermin Mini. More

by katherine.kobel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scaglione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hart
February 05, 2021

Went to change a window seal it took 15 minutes to check and order parts and they gave me an appointment for 3 days later. I brought it in and less than an hour it took for the repair very happy with the s More

by carvanrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Voorheis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Scaglione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Crider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hart
January 27, 2021

Although the final bill was much higher than I expected, Matt explained the reasons and made me feel comfortable with my decision to have the work done. More

by OBIS88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2021

Service was great. I dropped my car off they had the loaner ready and I was out the door. They kept me informed of the progress and when it was ready I turned in the loaner and it was ready to go. More

by jcarlberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hart
January 23, 2021

Excellent service department. Thank you David for all your help! The great service at Ferman Mini is another reason I love the Mini brand. Great cars and really exceptional people! Thank you so very much More

by jomiglino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hart
January 23, 2021

I was well oriented on the service to be performed and my next service schedule. They replaced some items that showed damages on the vehicle no charge. Thanks a lot . More

by jlope1
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Hart
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