Ferman Mazda - Brandon

Absolute worst car buying experience I’ve ever had. Purchased a Jeep on December 19th 2021. we worked with Katisha, who said she was the internet manager, and Joel, pre-owned manager. The process was e Purchased a Jeep on December 19th 2021. we worked with Katisha, who said she was the internet manager, and Joel, pre-owned manager. The process was easy and quick. We agreed to several items to be added to the “we-owe” that’s were never followed through. The vehicle had 1 key and Katisha said they will have their key person in the following week and would be able to cut and program the 2nd key when I come back to take care of the other items. For the next month (I have all of the text) I reached out to Katisha every week about the 2nd key and she said “the key guy hasn’t been there.” I reached out again at the end of February and Katisha then tells me they never agreed to a 2nd key. I send her a picture of the “we-owe” and then she tells me the 2nd key was mailed out to me in December and said delivered. I said it was not delivered and asked for the tracking number showing delivered and her response was “That stinks. 2 months we keep FedEx tracks. I’ll have to see when the key guy comes.” I asked to have a manager call me twice, and never received a response. That was the last response I received from anyone at Ferman. I was in the car business for 6 years and thought I would revive some professional courtesy. That certainly was not the case. Experiences like this is why people hate buying used cars. Smiles at the beginning and no follow through with what was promised and agreed upon on the “we-owe,” instead given the run around for 5 months waiting for the customer to just give up. Hopefully Ferman will invest more in post-sale training for their sales people in the future. More

Bought a Mazda CX5 Premium plus at Ferman Mazda. We hace had it about a month now. What a great vehicle and Katisha, the sales person treatwd like we were her family. She knew exactly what we were l We hace had it about a month now. What a great vehicle and Katisha, the sales person treatwd like we were her family. She knew exactly what we were looking for and when the vehicle arrived took 2 hours of her day to go over everyevery item of tjis crossover. Wonderful ecperience at Ferman. More

Beware if you are from Georgia. They will collect a sales tax for the purchase of your vehicle and Georgia will then charge an Ad Valorem tax. You get no credit for the tax paid at They will collect a sales tax for the purchase of your vehicle and Georgia will then charge an Ad Valorem tax. You get no credit for the tax paid at the dealership. If you're a Georgia buyer, look elsewhere. More

Dealing with Marc Metzner in sales is a pleasure. He makes buying a vehicle very stress free. I like a good deal as much as anyone and he will do his best to make this happen without all the back and fo makes buying a vehicle very stress free. I like a good deal as much as anyone and he will do his best to make this happen without all the back and forth. Do your self a favor and buy your new rig from Marc More

Joseph and the service team helped me with my car’s first service. I was satisfied with the customer service. service. I was satisfied with the customer service. More

David was hands down the best salesperson that my husband and I encountered while searching for our next family car. I told him what options I needed to have and he found our unicorn! We were in and out in and I encountered while searching for our next family car. I told him what options I needed to have and he found our unicorn! We were in and out in about 3 hours from test drive to driving off the lot to go home. I highly recommend this Mazda facility because of the professionalism we experienced, the cleanliness of the building, and the fact that they don’t use aggressive and pushy sales tactics. We will be back when it’s time to upgrade again! More