Ferman Mazda - Brandon

Purchasing my vehicle through email negotiations was straightforward, and the sales representative successfully honored the quoted deal. However, the overall delivery and preparation process fell well s straightforward, and the sales representative successfully honored the quoted deal. However, the overall delivery and preparation process fell well short of expectations for a dealership experience. Despite waiting over 90 minutes for vehicle prep, I encountered a couple of significant safety and quality issues before and after driving home: Dangerous Tire Pressure: All four tires were inflated to over 50 PSI, vastly exceeding the manufacturer's recommended 29 PSI. Driving over an hour on the expressway at highway speeds with severely over-inflated tires created an unnecessary safety hazard. Broken Interior Trim: The trunk featured a broken clip securing the tire inflator tray. Because local dealerships did not stock the correct part, I had to source an aftermarket replacement myself. Additionally, 45 days post-purchase, I have yet to receive a vehicle title despite paying $1200 in DMV (registration and plate transfer) and documentation fees. When following up, I was informed that Florida utilizes electronic titles and that paper titles require an advance request. This was never communicated to me during the purchase, and it contradicts my previous experience 11 months prior when I purchased a vehicle from another Florida dealership and automatically received a paper title in the mail without having to request one. Now, I am told I must pay an extra fee just to get a paper title if I want to sell the vehicle privately. While the initial sales transaction went smoothly, the lack of attention to detail during vehicle preparation and post-sale title communication makes it difficult to fully recommend the dealership. More

Charlie was great! ! Very welcoming, informed and friendly. Offered snacks and drinks which was nice when waiting!! Friendly staff. ! Very welcoming, informed and friendly. Offered snacks and drinks which was nice when waiting!! Friendly staff. More

Charlie Epting was excellent to work with from start to finish. He was friendly, straightforward, responsive, and never made the process feel pressured or uncomfortable. We negotiated a very fair deal on o finish. He was friendly, straightforward, responsive, and never made the process feel pressured or uncomfortable. We negotiated a very fair deal on our Mazda CX-30, and Charlie worked hard to get everything where it needed to be. As a fellow Army veteran, Charlie immediately felt like someone I could trust. That Army brotherhood is real—there is a shared sense of directness, mutual respect, and looking out for one another that made the entire experience even better. This was our second Mazda purchased from Ferman Mazda of Brandon (our fourth Mazda), and the entire process was once again smooth, professional, and refreshingly easy. Charlie answered my questions honestly and made sure I was comfortable with the deal before moving forward. A special shout-out also goes to Mrs. Gonca Aksoy in Finance and Mr. Sam Gunnoe in Service. Both have consistently gone above and beyond to make every visit to Ferman Mazda a pleasant one. Their professionalism and customer service are a big part of why we continue coming back. I would gladly recommend Charlie and the entire team at Ferman Mazda of Brandon. Thanks again, brother, for another great experience! More

My husband and I felt comfortable the minute we walked in the door. People are friendly and the coffee machine is awesome, at least three other people besides our Salesman stopped to talk to us. The people t the door. People are friendly and the coffee machine is awesome, at least three other people besides our Salesman stopped to talk to us. The people that work there seem happy. More

Charley was the greatest! !! I have never had a better experience buying a car. Thanks so very much for caring about your customer. I will always remember this experience. Cin !! I have never had a better experience buying a car. Thanks so very much for caring about your customer. I will always remember this experience. Cindy Hardee More

Charlie was amazing he was so helpful we definitely recommend him! Go see Charlie he will treat you like family. recommend him! Go see Charlie he will treat you like family. More

We had a very pleasant experience! The showroom is beautiful, very clean and everyone is very hospitable. Our salesperson Charlie was awesome. He was very knowledgeable, so kind, he we The showroom is beautiful, very clean and everyone is very hospitable. Our salesperson Charlie was awesome. He was very knowledgeable, so kind, he went out of his way to make us feel comfortable and to make our buying a new car very easy and exciting. More

Charlie was great and impressively knowledgeable about the features of the car compared to salespeople at other dealerships we went to. Would absolutely recommend him to anyone looking to buy a car! the features of the car compared to salespeople at other dealerships we went to. Would absolutely recommend him to anyone looking to buy a car! More

Charlie made the entire buying process stress free. He is very knowledgeable and did a great job selling us a vehicle. Charlie and his coworkers made this the most stress free car buying I have ever He is very knowledgeable and did a great job selling us a vehicle. Charlie and his coworkers made this the most stress free car buying I have ever experienced. He is a champ and thank you. More

Charlie was and is very helpful in helping me obtain my new MX5, and in helping me on the information needed to familiarize myself with the capabilities of my ‘226 Mazda MX5. More courteous salesmen are ne new MX5, and in helping me on the information needed to familiarize myself with the capabilities of my ‘226 Mazda MX5. More courteous salesmen are needed in the industry, to help to understand just what a joy ownership of the most exciting and affordable roadster in the U S can be, thanks Charlie ! More