What a great dealership! I had been doing my research on used CX-5's and Ferman Mazda posted one they just received. I contacted them and worked with John Copeland. He told me the car was on the lift getting its inspection and he went out to the service shop and sent me a video of the car getting its inspection, new brakes and tires. I went in that night for a test drive and with my bottom line, out the door offer. I drove the CX-5, loved it, said I was interested. They then gave ME their offer. It was LOWER than what I was prepared to offer so I didn't even get a chance to haggle! As I was checking out, they said they would order the cross rails at no charge and even filled up the gas tank on my return visits to have a small dent fixed (no cost) and to pick up the cross rails. Everyone at this dealership was a pleasure to work with and I would HIGHLY recommend them. Totally was not expecting that at all! Love the CX-5, so fun to drive!