Ferman Mazda - Brandon
Brandon , FL
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Most recent visit: May 7, 2012. Service Advisor: Brian Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for o Most recent visit: May 7, 2012. Service Advisor: Brian W. I always bring my CX-7 2008 to Ferman Mazda for service. Why? Well for one thing the service advisors always go out of their way to help me get my car the service it needs in the shortest period of time reasonable to what I'm having done. If they can't they advise me of the time required. I have always had a positive outcome when working with Brian W. He goes out of his way to give us the best service possible. If something is needed beyond what I brought in the car for he works toward a positive solution and advises me of the options and what is the best option. So thanks so much to Brian W. WAY TO GO! (The CX-7 is a great car!) More
The internet department of Ferman Mazda in Brandon is great. Brian and Curtis gave many quick, friendly responses (by phone and email)about pricing (including breaking down the out-the-door cost) and we great. Brian and Curtis gave many quick, friendly responses (by phone and email)about pricing (including breaking down the out-the-door cost) and were willing to negotiate long-distance, in-writing, extremely competitive prices. Straightforward, fast communication and great deals. More
We have worked with dealership many times, and until recently the customer service has always been BAD. It had recently improved to OK. We were recently here to look into buying a Mazda CX7. We were als recently the customer service has always been BAD. It had recently improved to OK. We were recently here to look into buying a Mazda CX7. We were also there for service on my husbands car. We walked the parking lot several times and no one came up to us (15 minute period of time), after walking inside I was not greeted and stood around while SEVERAL salesmen were sitting around chatting (90 seconds+) I should mention that no one was with another customer. As I was about to leave I was "greeted," the salesman was not very friendly. I received information about the vehicle...information that turned out to be mostly false. I was told that I could not get the home-link mirror nor remote start in the CX7. After visiting a different dealership I realized how much could be different and that I didn't have to accept middle of the line customer service. I did receive a phone call the day after my initial inquiry offering me to set up an appt. to come back to get more information on the car. I do feel that the management staff is trying to improve the location, but it has come too little too late. I was already at another dealership, with a friendly, knowledgable salesman and sales manager who got me the car that I wanted with everything + more at an awesome price. The service experience is alway "ok," but neither myself or my husband will be using this Mazda dealership. It is worth the drive to get the friendly, knowledgeable staff elsewhere. More