Recently, I was in Ferman Nissan getting my oil changed in my vehicle. I had occasion on this visit, and in the past, to become acquainted with Bob Cole, a veteran salesperson at Ferman Nissan of Tampa Bay. Bob Cole is an extremely kind and considerate salesperson. He is well informed and knowledgable, especially regarding the Nissan Leaf which is the vehicle I am interested in learning about. Bob Cole is the type of salesperson who answers questions thoroughly, is the opposite of "high pressure" and also takes time to assist in any way possible. He is a breath of fresh air. As I have spent time speaking with Bob Cole in his office on more than one occasion, I have always had the impression that Bob is concerned with me personally and that he really cares about me as an individual, not just making a sale. Ferman Nissan is a better place because of staff like Bob Cole and I appreciate his way of doing business. Thank you, Ferman Nissan, for hiring staff like Bob Cole to be a part of Ferman Nissan's Tampa Bay area team.