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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,582 Reviews

1,582 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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September 09, 2021

William Maya is an excellent service advisor. Always makes every attempt to accommodate. I would highly recommend him to others . Very knowledgeable and extremely friendly More

by dmoo7bcw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Maya
Sep 16, 2021 -

dmoo7bcw responded

Verified

September 09, 2021

Our service advisor Luis did provide great service, excellent communication, wish more people like him worked for Maserati, as we had very bad experience with other dealers and even corporate. More

by Ratushina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

These guys are the BEST! My 2nd Maserati Levante and I love it! Hank, Luis, Dave, thanks so much for taking care of me!! BEST! More

by Maserati1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2021

One of the best Dealerships I have ever been to. The entire staff was friendly and professional. I would definitely use them again. Thank you! More

by Maserati2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Sosner, William Maya
September 05, 2021

Nice people for the most part and my service rep Joe Esquirre is great but overall they are way overextended - they don't have the staff needed to properly service the volume they sell as well as other More

by Jpgerbino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Luis provided me terrific service!! He has been great to work with both times I have taken my vehicle to him. I don’t have to worry when I need to have my car serviced that I am not going to receive 5 star More

by Lee.automart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Wonderful staff and service. It was great pleasure having Luis. C as my service advisor. Thank you very much again! More

by Sedouglas1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

Excellent service. Shaun does a great job in keeping you updated on the car. In addition to the work to be done I ask if they could also do a couple of minor things. Everything I asked for was done to perfe More

by dneiwender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
August 30, 2021

I have tried the large dealerships in the area and they are not good actually they are really bad. Since my first visit here repairs personel and service have been a 10 at this dealership. Highly reccomend More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Sosner, William Maya
August 25, 2021

The vehicle has been 3 times back to the dealership to fix the same issue. I just got the vehicle and the message Clutch Overheated still appearing. This is not acceptable More

by Amorim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Silvio Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Sosner
Aug 26, 2021 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We would like to apologize for your experience with us. Please know the situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration.

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