Fette Ford Kia - Service Center

My Escape has an open recall and I’ve personally contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This d contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This dealership is TRASH. More

I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection so I brought it again. Then the car would not go over 40 mph. I had to bring it in for a THIRD TIME and now its leaking oil for the first time ever. I had an independent mechanic review and they somehow cracked a seal in my engine. Awful awful repair work and horrible customer service. More

Had a airbag recall scheduled via Ford at this dealership on my 2013 Mustang GT. Spent 2 hours for a job that most other Mustang owners have said took 20 minutes to do, at their dealership.. Waiting area was on my 2013 Mustang GT. Spent 2 hours for a job that most other Mustang owners have said took 20 minutes to do, at their dealership.. Waiting area was barebones, with no coffee. I had my car cleaned 2 days earlier, and I left with the interior dirtier than when I brought it there. I watched the technician BS'ing with one of his buddies, with my car running and in reverse, for almost 10 minutes. More

Awesome service department. Advisors and managers are Awesome service department. Advisors and managers are great and friendly to work with. Had recalls done and I have never gone to this dealership p Awesome service department. Advisors and managers are great and friendly to work with. Had recalls done and I have never gone to this dealership prior. They treated me like I was family. More

took my 2019 f350 which i bought there brand new. for their 39 dollar works service(oil n filter,rotate tires n adjust air pressure,top off all fluids,80 point inspection,inspect brakes) and trans servic their 39 dollar works service(oil n filter,rotate tires n adjust air pressure,top off all fluids,80 point inspection,inspect brakes) and trans service..trans service 250,52 extra for trans oil filter.they didnt rotate or adjust tire air pressure,didnt top off fluids,didnt inspect brakes,didnt do 80 point inspection, gave it a half xxx wash,didnt grease front axle u joints,took off trans filter price after i complained.will never go back there for anything ever again !!! negative 10 stars !!!! total of bill $330 f these crooks !!!!! More

BAD SERVICE I was very disappointed with Fette Ford's service. Dropped my car off for first time service of an oil change and tire rotation, the paperwork said bo I was very disappointed with Fette Ford's service. Dropped my car off for first time service of an oil change and tire rotation, the paperwork said both services were done to my car. But, when checked my car they did not rotate the tires. Steve the manager gave me an excuse that they forgot..It makes me wonder if they changed the filter!!! How often does this happen?.My Advice is to check your service requests before you drive out of their parking lot. More

I was a walk in, and they took care of my service as though I had made an appointment they keep me updated throughout fivestars though I had made an appointment they keep me updated throughout fivestars More

I went in for routine oil change ,they were very professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends More

Called to get an appointment for my truck because the door locks were frozen whichbwas a factory recall and was told they couldn't get me in for a week. How do you drive a vehicle when the door does not door locks were frozen whichbwas a factory recall and was told they couldn't get me in for a week. How do you drive a vehicle when the door does not stay shut? They told me they were to busy with other repairs. After getting aggravated I was told I could bring it in 3 days later. Dropped my truck off for the second time mind you because of this problem. Didn't hear back from them, at all. A week later I called and they still hadn't even looked at it. I was told that they replaced all the old people and now there were new people working there and they would get right on the problem. 3 days later I picked up my truck. Great now the weather is 50 degrees so I really can't tell if its actually fixed or not because there is no more freezing weather. secondly, they usually will wash your car when you bring it in. NOT the case here. You would think after waiting 10 days they would make sure you vehicle was clean especially having to wait 10 days. They say they care about the customer but they definitely do not show it or even try to make up for their screw up. It's really the little things that make you want to go back, don't think I'll be going back to Fette ford More