Fields BMW Northfield

Everyone and everything was incredibly easy and efficient. Ken helped me service my car (I had scheduled an oil change). He showed me what was due to be replaced, options to do that, as well as lon efficient. Ken helped me service my car (I had scheduled an oil change). He showed me what was due to be replaced, options to do that, as well as longer term maintenance options. Lounge area had everything I needed while my car was being serviced. Great overall experience. More

Efficient businesslike courteous knowledgeable sensitive about time Knows product Respectful of customer Xxxx xxxxxx xxxxx about time Knows product Respectful of customer Xxxx xxxxxx xxxxx More

Top-notch service. Professional, highly qualified staff. Service Advisor - Ed Palomeno - and the Service Director - Anibal Ruiz - solved all the very complex issues wit Professional, highly qualified staff. Service Advisor - Ed Palomeno - and the Service Director - Anibal Ruiz - solved all the very complex issues with my car in an impeccable way. Thank you! More

Always top notch service at Fields BMW. A first class dealership with impeccable customer service. A first class dealership with impeccable customer service. More

Very friendly and efficient service. Chris’ consistent, values-based service stands out! Will always choose Chris and Fields if possible. Chris’ consistent, values-based service stands out! Will always choose Chris and Fields if possible. More

Ed was great moving along the service needed. He's a keeper!!! Efficient. Thinking ahead. He's a keeper!!! Efficient. Thinking ahead. More

Jerry is always great to work with. Very honest and only ask to get the service which is required. Very honest and only ask to get the service which is required. More

Couldn’t give the dealer less than one star. They have no ethics and I suggest steering clear of this business. They are prejudice and don’t care about customers or how they treat them. no ethics and I suggest steering clear of this business. They are prejudice and don’t care about customers or how they treat them. More

My experience was less than exceptional. When the appt My experience was less than exceptional. When the appt was made, I specifically said I need a rental car. Since none were available I was informed t My experience was less than exceptional. When the appt was made, I specifically said I need a rental car. Since none were available I was informed that I would get a shuttle to and from the hospital where I work. I also wanted a diagnostic and then requested to be called before anything would be done as I was deciding whether or not to sell the car to CarMax depending on how much work it needed. It did need substantial work so I sold to CarMax but paid $99 for an oil change the day before giving car to CarMax (waste) as they did it before calling. I was unable to get a ride back and thus had to pay for an Uber. Once back I paid for diagnostic and oil change but then there was no transport workers to locate my car so I aimlessly went outside and searched. Once I found it I walked back inside for my key. That was my experience. They contacted me for feedback which I provided but then they vanished. No compensation as expected but not even a reply apologizing. More

Took great care of me when a warning light came on even though I didn’t have an appointment though I didn’t have an appointment More