Fields BMW South Orlando

This place is a complete joke!They will lie to you and This place is a complete joke! They will lie to you and inform you they have all the part available to accommodate your maintenance order, then after This place is a complete joke! They will lie to you and inform you they have all the part available to accommodate your maintenance order, then after they have halfway completed the service. Hit you with “oh we need this or that part, which we can retrieve from another local BMW location” only to inform you, you’ll have to return for them to completely finish your service. Parts department including the manager, complete incompetent, unethical, unprofessional trash. More

The customer service was excellent. My dealer service rep was very attentive and courteous. He was kind and kept me informed as to how my service was progressing. was very attentive and courteous. He was kind and kept me informed as to how my service was progressing. More

Great service. Angel Mercado has extremely good customer service. He maintained me informed with the updates and status of my vehicle. I recommend this place. service. He maintained me informed with the updates and status of my vehicle. I recommend this place. More

Thank you Eric Ramos for always giving great customer service! Best service advisor at fields BMW. service! Best service advisor at fields BMW. More

Robert “RJ” Jones is an absolute superstar. He provided prompt, professional service on short notice. Superb!!! prompt, professional service on short notice. Superb!!! More

It wasn’t like our visits. It wasn’t friendly like the other visits we made there. We have a problem with the car, almost five thousand dollars of problem and the person taking care of us didn’t offer u other visits we made there. We have a problem with the car, almost five thousand dollars of problem and the person taking care of us didn’t offer us any suggestions. This is the longest time we have kept a car. So we were shocked. There is only 18,000 miles the car and we have had it for five years and to be told More

Made apt in the morning and was able to get my car reapairs done the same afternoon without any hassle. The whole process exxeeded my expectations. reapairs done the same afternoon without any hassle. The whole process exxeeded my expectations. More

Very much satisfied for the service, client oriented, politeness, clean and efficient, professional and outstanding,… politeness, clean and efficient, professional and outstanding,… More

They have always been very accommodating. The service advisor was very accurate with the time that it would take for my service to be performed. advisor was very accurate with the time that it would take for my service to be performed. More

I’m sick of the whole service dept. I took my vehicle for service and was told I needed spark plugs. I was told they needed to be ordered and to come pick the vehicle up until the parts were delivered. Once service and was told I needed spark plugs. I was told they needed to be ordered and to come pick the vehicle up until the parts were delivered. Once they called and informed me of the arrival of the parts I made an appointment to take the vehicle back. About an hour after I dropped it off I was contacted and told the price would now double because there was a hose that had to be replaced in order to do the job. When I questioned it they sent me a picture of a small hose and said it’s not the hose it’s the small plastic clip. But since they cannot just change the clip I needed the whole hose and they couldn’t change the plugs unless this was replaced. Which doubles my price. This type of deceit is disgusting and needs to be addressed. More