Fields BMW Winter Park

Went in with my son and was ignored by sales staff who spent more time goofing around and talking than selling cars. Guess I wasnt wearing a suit so I wasnt worth talking to today. Didnt even get greeted spent more time goofing around and talking than selling cars. Guess I wasnt wearing a suit so I wasnt worth talking to today. Didnt even get greeted by reception at desk. Car advertised on web was not even on the lot, wasted a lot of time here. Bought my car at Lakeland facility where they know how to greet you and introduce you to a sales consultant properly. More

i recently returned my lease and will never be going back. they don't treat their customers right. prior to my lease end, i was told that if i could not yet decide on the replacement car, it will be qui back. they don't treat their customers right. prior to my lease end, i was told that if i could not yet decide on the replacement car, it will be quite easy to request for an extension. later i was told i couldn't do it unless i've put some money down towards another bmw as i haven't established loyalty to the brand yet. when i balked, they changed their story and said i could in fact extend my lease, but they want me to pay the same amount as my current lease which actually was higher than it should be as i rolled in the debt i had from my previous car that i traded in to them to get this lease. that was paid for by the end of the 36 moth lease, so why should i pay for it again? that's just plain wrong. i guess they know they are the only bmw dealer in orlando. also, looking to get a loaner? good luck! More

I have been a customer of Fields BMW of winter Park for 15 years. I rate their organization as superb..truly an outstanding dealership in every way. Have dealt with Mercedes, Lexus and Jaguar dealerships 15 years. I rate their organization as superb..truly an outstanding dealership in every way. Have dealt with Mercedes, Lexus and Jaguar dealerships and none compare with Fields. I recommend them without reservation Carl E. Stallard More

I have been a happy customer of Fields BMW for the past 9 years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a un years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a unique experience for me. I enjoy and expect a high level of service, and Fields BMW consistently exceeds our expectations. We plan to continue being a customer for many years. I enjoy the free car washes the most, but appreciate having a designated service writer and a loaner vehicle when needed. If I need to wait, the customer area includes free Wi-Fi & local calling and at no charge provides coffee, water juice, fresh baked cookies, breakfast (bagels & muffins) and a lunch in the afternoon! ALL FREE! It is great! I highly recommend Fields BMW. They are a class act! More

I recently bought a 2007 328 coupe from another dealer. I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were ve I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were very helpful in my shopping process. The sales department helped me evaluate three vehicles for sale by others. The service department helped evaluate several mechanical characteristics of vehicles for sale by others. They seemed genuinely interested in helping me find the car I wanted rather than trying to sell me the cars they had. I intend to have my car serviced by Fields BMW. More

On December 23, 2008 I purchased a Certified Pre-Owned 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays m 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays market. A few months after the purchase I noticed the tires looked a little worn, but thought nothing of it. On Memorial Day, with just 30,000 miles on the SUV, i lost tire pressure in one of the tires due to a faulty stem. When I took the car in for repair, I was told that all the tires needed to be replaced and that they were "dry rotted". The tires still had tread (4/32), but were not safe to drive. I contacted the dealer and was advised of course that tires are a "wear and tear" item and they weren't responsible. I understand that tires are my responsibility, but I was thinking that a Certified Pre-Owned Vehicle would get more than 5 months and 4,000 miles with the tires that were sold with the vehicle. Remember, this isn't just a used vehicle, this was a "Certified Pre-Owned". According to the used car manager, the tires met the standard when the left the sales floor (5/32) and, according to the dealer and BMW they are not REQUIRED to inspect the tires for dry rot as part of the certification process. Now don't get me wrong, I fully expected to have to buy tires for my SUV this year, but I was expecting to get at least a good 12 months or 10,000 miles out of them. After all, the legal "end of life" is (2/32) on a tire. So, if not for the dry rot, I would have likely hit my mark. The problem is that neither the dealership nor BMW is concerned enough about consumer safety to REQUIRE dealers to inspect for dry rot and replace affected tires, they only require a tread depth inspection. This is a safety issue. I asked BMW if they would consider revising its process for tire inspections, they said "no". More

I was able to negotiate a much better deal on my new BMW at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics c at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics clearly are incompetent or don't care. Nothing is ever fixed when they tell you it is. Or it is fixed for a few days, then breaks again. So you end up spending a few days out of the week back and forth to Fields and the rest of the days of the week without a car. And remember, if you didn't buy your car there, they won't give you a loaner. What is wrong with these people? I think they know they can treat customers poorly because Fields is the only game in town. Several of my BMW-owning friends have had the same extremely negative experiences with the service department. Avoid if at all possible. More

I just bought my second car at Fields BMW. The customer service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. I strongly recommend this dealer. More

wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the pr damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the problems for less than 2 grand at an auto mechanic shop who use to be a bmw mechanic. crazy! More

When you take you vehicle to Fields BMW Winter Park you should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they hav should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they have changed my luxury valve caps from regular ones!!! how dissapointed I am from this dealer, management does not take care of this kind of problem..... you already bought the car... that's what they care!!!!!! More