Findlay Downtown Toyota Spokane

Cody not once but twice made a deal with me on the same vehicle, took my drivers license, insurance and other personal contact information and ghosted me and let the car sell to another party. I have still vehicle, took my drivers license, insurance and other personal contact information and ghosted me and let the car sell to another party. I have still not heard back from him and I’m concerned if he stole my identity or what. I reached out to the dealership requesting to talk to a manager or anyone over 10 times in the past 2 days and NO ONE has followed up with me. Trent the sales manager said he would follow up with me in a few minutes after he gathered information. It is now 4 phone calls later and NO answer or follow up. I would NEVER use this unprofessional lying dealership!!! At the least you could say sorry I sold the vehicle and contact me to discuss it and ensure I am understanding that my identity is not stolen. I will be seeking further legal action and demand follow up. More

Very professional and comfortable. No hard sell tactics and was able to answer all my questions. A joy to work with. No hard sell tactics and was able to answer all my questions. A joy to work with. More

I want to give a shout out to Emi. He was nice, professional, and didn't push me to buy anything more expensive or that I didn't feel comfortable buying. That alone was a reason I chos He was nice, professional, and didn't push me to buy anything more expensive or that I didn't feel comfortable buying. That alone was a reason I chose Finlay. He gave great advice and was very knowledgeable on certain features of certain trucks that I was looking at. I also chose a warranty based on his advice. I see this guy goin places. More

Emi was so knowledgeable. He showed me all the options in the toyota tacoma we purchased. He downloaded the toyota app to my phone and showed me how to use it. He was super fr He showed me all the options in the toyota tacoma we purchased. He downloaded the toyota app to my phone and showed me how to use it. He was super friendly and down to earth. Really good people skills. More

This was my first truck shopping experience! I had a lot of questions and my time was spread out over 3 visits in 2 days. Emi was responsive and handled all my questions. Signing was fast wit I had a lot of questions and my time was spread out over 3 visits in 2 days. Emi was responsive and handled all my questions. Signing was fast with no pressure to add extras. More

Rafael was Awesome! Great customer service! He helped me get into a Tacoma for a terrific price and it was the easiest car purchase I’ve made! The team at this dealershi Great customer service! He helped me get into a Tacoma for a terrific price and it was the easiest car purchase I’ve made! The team at this dealership knows their business and it shows! Thank You! More

An exceptional experience, start to finish. Everyone was so kind, professional, efficient and friendly. Cody went out of his way to communicate continuously through the process and went above a Everyone was so kind, professional, efficient and friendly. Cody went out of his way to communicate continuously through the process and went above and beyond to ensure that all of our questions and concerns were addressed. He is a tremendous asset to your team and organization! More

Findlay Toyota has always provided excellent service and when the time came to purchase a new vehicle, Findlay was where I chose to go. While supply hasn't kept up with demand, Jay Brackens kept me in the l when the time came to purchase a new vehicle, Findlay was where I chose to go. While supply hasn't kept up with demand, Jay Brackens kept me in the loop on my new car then spent time with me explaining, to my satisfaction, how everything worked. I thoroughly enjoyed Jay, his humor, as well as his knowledge. More

Never have I dealt with such an unprofessional dealership before… you cannot trust them as far as you can throw them. I have purchased cars remotely for over 15 years with great ease and success. They had before… you cannot trust them as far as you can throw them. I have purchased cars remotely for over 15 years with great ease and success. They had an pre-owned car that I was very interested in and as a result of us agreeing to a final price I was making arrangements for shipping of the car. I dealt with an incompetent rep named Robert whose laziness created a chain reaction of misfortune and headaches on my part. Then, to try to remedy that, I had to deal with a manager named Trent who agreed to the abhorrent handing of my deal and called out Robert’s subpar performance. He said he was meeting with the GM and the owner shortly to go over my situation and to come up with a viable solution and promised to call me right back afterwards. However I’ve now spent two days trying to just get in touch with him but he hasn’t returned any of my multiple calls/messages, which speaks volumes about his character and/or cowardliness. Stay far away from this dealership unless you want to risk major frustration with a complete lack of accountability or empathy, More