Findlay Downtown Toyota Spokane

Salesman was great! This is our first Toyota & Randy was great but not impressed with financing (was very busy maybe need more help) and not impressed with customer servi This is our first Toyota & Randy was great but not impressed with financing (was very busy maybe need more help) and not impressed with customer service. Had a couple things we were told they'd get done & so far no-one has called. I had to call to get registration/tabs as temporary was expiring & even asked while there to get them about those items & the fellow said "be back to you in an hour" - that was over a week ago. But again, Randy was great! The buying process itself or "dickering" was fine but past that.....not really impressed - darn it! More

Service manager not an advocate for customer. We contacted the Service manager at downtown Toyota over the lack of quality of our interior door panels in our 2016 Tundra Crew Max Limited. They We contacted the Service manager at downtown Toyota over the lack of quality of our interior door panels in our 2016 Tundra Crew Max Limited. They are the cheapest, poorest quality plastic door panels of any vehicle we have ever owned. We take meticulous care of this truck and yet the door panels show blueish scratches by the door handles. I don't wear rings or have long finger nails. The truck is pretty much a garage queen and not a work truck. We had the service manager look it over and take pictures to send to Toyota. We finally got a call back after more than a week. The service manager said he turned in the picts and information to Toyota and they said it wasn't a problem to them. I hoped the service manager might keep working for us and go higher in the company. Nope. We are on our own. We also have a 2015 Highlander with less than 7 K miles that is pristine as well. Both fairly expensive vehicles purchased new. If this is Toyota quality and customer non service we won't continue to be loyal Toyota customers. More

Nate Wood is amazing!!! I’ve purchased many cars in the last 30 years and I will say without a doubt this was the best experience I’ve ever had in doing so. My issues were a I’ve purchased many cars in the last 30 years and I will say without a doubt this was the best experience I’ve ever had in doing so. My issues were a lot messed up but Nate made this deal happen. He is professional, nice, funny and made one of my most hated things to do a great experience. Thank you so much to Nate and to Tyson for helping me get the best deal I could possibly get under difficult circumstances. You are the BEST!!! 😍 More

Above and Beyond! Luis will do anything and everything he can to serve his customers! It is hard to find customer service as amazing as he proves. As a whole, this deal Luis will do anything and everything he can to serve his customers! It is hard to find customer service as amazing as he proves. As a whole, this dealership was great, they made buying a car a lot less stessful than it normally is! I would not hesitate to send all my friends and family there! More

Great service and support! Brent and the team at LHM are great to work with! Thank you! I bought a used 2016 Tacoma that was in pristine shape - I love it! Brent and the team at LHM are great to work with! Thank you! I bought a used 2016 Tacoma that was in pristine shape - I love it! More

Excellent Car Buying Experience This was my first new-car buying experience, and Larry H. Miller Toyota in Downtown Spokane made it effortless and stress free. Every staff member was This was my first new-car buying experience, and Larry H. Miller Toyota in Downtown Spokane made it effortless and stress free. Every staff member was knowledgeable, helpful, and seemed happy to assist me throughout the process. I would be happy to refer anyone to this dealership to buy a new or used vehicle. Thank you! More

Nonjudmental I just filed bankruptcy and then was hit by a hit and run driver. I needed a new vehicle and they were very understanding and pleasant to deal with I just filed bankruptcy and then was hit by a hit and run driver. I needed a new vehicle and they were very understanding and pleasant to deal with More

Very Good The staff was very friendly and helpful. The facilities were well maintained. Things were explained to us so we understood all the details of our car The staff was very friendly and helpful. The facilities were well maintained. Things were explained to us so we understood all the details of our car buying experience. More

Recommend this dealer Great customer service from the second you enter the show room. Mike McCollum is the salesperson to ask for. He is Knowledgeable, willing to take time Great customer service from the second you enter the show room. Mike McCollum is the salesperson to ask for. He is Knowledgeable, willing to take time with you and educate you about choices. Low key negotiation experience with the result being a very fair price. This dealership seems to want your business. More