Findlay Toyota

Will Collier has provided excellent service for our five Toyota vehicles since 2019. Always on time with his service time estimates and notifies us when any additional work is needed. Also helped answer q Toyota vehicles since 2019. Always on time with his service time estimates and notifies us when any additional work is needed. Also helped answer questions on all the new electronic features in our newest Toyota vehicles. More

I’ve been buying new cars for over fifty years and I can honestly say working with both Joe Fortunato and John Gartrell through the whole purchasing process has been the very best experience in all of my ne honestly say working with both Joe Fortunato and John Gartrell through the whole purchasing process has been the very best experience in all of my new car transactions. In fact, last year I bought a new Camry from Joe for my wife, great professional experience from start to finish. This year again I bought another new Camry for myself from Joe and John, both of them providing me with their truly exceptional buying expertise. TIP - When it comes to negotiations over price, Joe always provides the best price first, no haggling, just a awesome price… sold! Also with the car still in the built process, John would call me everyday just to keep me updated until the car finally arrived at the dealership. Who does that in today’s car market? If you want an awesome customer experience with a first time great price plus you’ll be treated as royalty from start to finish, you can’t do any better than Joe and John at Findlay Toyota in Henderson, Nevada!!! More

I’ve had mixed experiences with this service department in the past, but this visit was much better thanks to Romero. He was professional, attentive, and kept me informed throughout the process. Romero met in the past, but this visit was much better thanks to Romero. He was professional, attentive, and kept me informed throughout the process. Romero met my expectations and made the experience a positive one. More

You lost me as a customer. I have been a Findlay customer since 2010, where I have facilitated approximately three different car purchases or leases. I have twin boys turning 1 I have been a Findlay customer since 2010, where I have facilitated approximately three different car purchases or leases. I have twin boys turning 18 this year and will need cars for them as well. During this time I’ve seen your service rates get higher and more ridiculous.. last year I brought the car in to replace some door strip molding and was given some insane number plus 2 hours of labor, to which I just said no thank you and left . This last service was my final straw. My 2008 Toyota scion has been serviced through you since the beginning, but it no longer makes financial sense for me to bring this car to you. I needed reliable yet off market prices which I can get elsewhere and with much less difficulty. I had to unsafely drive my car (with failed brakes) off of your lot before any real “deal” was offered in service pricing. I was still charged a diagnostic fee and a service fee that I was not fully in compliance with, as I had said, please tell me what is going to be done beforehand. I never received a call and finally I called the following day at 3 PM. We are in a day and age where people have access to pricing and realistic numbers. Done are the days gratuitous labor charges and marked up part pricing. Info is too accessible with AI and customers are tired of feeling screwed. The quote that I was being given was not a deal by any means, even though it was being spun as one. So it should mean something when a customer says this in plain English to the customer service rep…Especially one who has been coming to you for over 16 years. More

I missed the time frame to pick my vehical up from service. Not only did my service guy help me get my vehicle after hours he stayed after he got off to make sure i was taken care of. service. Not only did my service guy help me get my vehicle after hours he stayed after he got off to make sure i was taken care of. More

Amazing Service like always get place to get your car service done . Thank you for taking good care of me . service done . Thank you for taking good care of me . More

Always a pleasure being taken care of by Romeo and Findlay Toyota. Thanks so much Findlay Toyota. Thanks so much More

Listens to our concerns for our car's maintenance. Works with our budget closely. Thanks! Works with our budget closely. Thanks! More

I was surprised that there was no car wash included when the car was returned to me. I have always received a clean vehicle when it returns from the dealership service department. Natalie, the service agent the car was returned to me. I have always received a clean vehicle when it returns from the dealership service department. Natalie, the service agent, was great though and explained everything to me. Having some phone chargers near or at the seats (like they now have at most airports) would be super appreciated for those customers who choose to wait for their vehicles. The coffee bar was nice. More

Thomas went out of his way to help me out today. Thank you Thomas for making the experience a good one. Thank you Thomas for making the experience a good one. More