I took my used Prius in last Saturday for regular maintenance appointment at 9:30am and I knew it would be pretty busy. My service advisor, Dalton, was friendly, courteous as well as apologetic about the wait time. As this was the first time my car had the maintenance needed message, he looked over the vehicles service records. Since it had been fully serviced when I purchased the car earlier this year, he said that the green package was all I needed. (yea!). He asked if I would be waiting there or would I like to utilize their partnership with Lyft(I believe) if I wanted to go somewhere. I said I would wait, as I brought a book, and he said he would do his best to see that my car would be ready by 11:45-ish. I assured him that I was prepared for a wait.
I was in the lounge when I glanced up and saw Dalton heading my way to inform me that my car was ready. He went over the report, assured me I had plenty of brake pads (I had been concerned as my work commute is 515/93 and had to hit my brakes a lot) and noted that everything looked great. He then escorted me to the service cashier. It was then that I glanced at the time: 11:45! Thank you Dalton for your excellent service and Findlay Toyota for providing a comfortable waiting area. Even better was not upselling on service needs - very much appreciated!