Findlay Toyota

Had a great experience at Findlay Toyota Service department thanks to Emilio Sepulveda. He was friendly, kept me informed about service and the process, and got the maintenance done quickly. Really department thanks to Emilio Sepulveda. He was friendly, kept me informed about service and the process, and got the maintenance done quickly. Really appreciate what he have done with my car and efficient information. More

The young man took very well took very well care of me. I’m 77 and the rate was not too long but a little excessive, but there was a lot of cars will try to get service so I stood a dick going to take a li I’m 77 and the rate was not too long but a little excessive, but there was a lot of cars will try to get service so I stood a dick going to take a little while, but he was very nice. I don’t remember his name. More

Ryan was thorough in explaining to me about my service. Easy to ask him questions Easy to ask him questions More

I had a great experience at my local Toyota dealership! From the moment I walked in, the staff was friendly, professional, and helpful. The service agent Fernando kept me informed throughout the entire pro From the moment I walked in, the staff was friendly, professional, and helpful. The service agent Fernando kept me informed throughout the entire process, explained everything clearly, and finished the work on time. My car was returned running perfectly. It’s refreshing to find a dealership that truly cares about customer satisfaction. Highly recommend their service department! More

2002 Toyota Camry - stalling when stopping at street lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car was ready - got a lift to service dept. Paid .88 cents shy of $3,000.00 - drove out of the service bay and went over the speed bump and the loud noise was still there - I made a u-turn at the bay entrance and pulled back in - Spoke to the payment desk that after just paying 3 grand the problem is still there - asked to speak to Brian Short - unavailable - a service Mgr. named Steven asked what the issue was - I showed him the invoice for work done and we drove over the bump in the bay and he said "That's not good" I asked "don't they check their work when they are done?" - so I got a lift home - Steven offered to provide a rental but I declined - I found an invoice from 2014 where I requested this issue be addressed but all I get is charged for the work but a Band-Aid put on the problem - We have brought this car to Findlay for probably 15 years and also purchased a New highlander in 2013 so I haven't given up on Findlay but it is always a struggle to get that loyalty honored. Granted I am always taken care of it's always a struggle before hand. FYI Mr. Crabtree is supportive but there's only so much he can so as a service rep. More

Fernando is great, he explains everything and is very understanding and accomodating, overall a great experience understanding and accomodating, overall a great experience More

I’m pretty disappointed on the service provided. Went in there with a trade knowing I was upside down on it, I knew that. Found a vehicle that I liked, was told one price, later I get told it’s mo Went in there with a trade knowing I was upside down on it, I knew that. Found a vehicle that I liked, was told one price, later I get told it’s more than what they said initially. Waited for hours to negotiate with the finance representative when he called me he had all paperwork when I would ask what’s the interest rate or anything related whit the loan he would just say don’t worry I will help you out. My fault for trusting people just because they say they will help. He added warranties to the loan without even giving me the option or telling me the price on them. I’ve had the car for 2 weeks and the breaks have been squeaking since the 4th day, I know that’s maintenance but being a large dealership I would have thought they do a maintenance before selling the vehicle. I have never felt so taken advantage of. More

Not all the service i wanted nit done like change oil . Thank you anyway i Thank you anyway i More

The Service Staff are always ready to assist me. My Service Advisor Ethan Plott always goes above and beyond to help me get my vehicle running right! My Service Advisor Ethan Plott always goes above and beyond to help me get my vehicle running right! More

Great service…awesome service writer and Supervisor Brian Short. Would definitely go back again in any issue we will in the future. Short. Would definitely go back again in any issue we will in the future. More