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Findlay Toyota - Service Center

Henderson, NV

4.6
2,235 Reviews

2,235 Reviews of Findlay Toyota - Service Center

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February 28, 2025

20 minute wait to see a service advisor as the first car in the bay. 3 hour total wait for an oil change. All with an appointment at 11am. I will not be back. More

by PADRAIC70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure he didn’t say his name
Feb 28, 2025 -

Findlay Toyota responded

Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and will use them in our continuous improvement efforts.

February 28, 2025

I was so pleasantly pleased with the excellent, very diligent service I received! I haves gotten very good service from the dealerships in Anchorage Alaska where my permanent home is located! So I was s More

by JENN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Findlay Toyota responded

Jenn22, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 28, 2025

Thorough explanation of services needed, awareness of customer needs and comfort. The service writer.was very welcoming. More

by MCHEATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Galicinao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Findlay Toyota responded

Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 28, 2025

Everything was good except. The customer service. The person that helped me. he's no happy, like a robot very serious. No people scales. More

by PORTUGALNV59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Findlay Toyota responded

Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.

February 28, 2025

2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it More

by dmarionkaminski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafat Abuzaid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Antwaun Bynum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alkhazzouz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Chapman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bush
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Desrochers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maverik Bodnar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Arenas
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

First of all Jordan didn't help me this time. Kai did. 2nd I was offered a loaner car but ther3 were none available. 3rd I just got my drums replaced, $100 part $250 in labor. Been coming ther More

by rye smith
Recommend Dealer
No
Employees Worked With
Jordan Santos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Great service intake process, very comfortable customer waiting area, timely service completion. Brandon Snowden replaced my previous service consultant and consistently delivers the same high quality of s More

by MITC5JOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snowden
Feb 28, 2025 -

Findlay Toyota responded

Mitc5joh, Thank you for your feedback and for mentioning Brandon Snowdon's name, We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 27, 2025

Shaun was professional and helpful. He was kind to provide us a free rental car since our car needs repair until the next day. We appreciate his customer service and his team!! More

by jllontoh
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Galicinao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in the food service area was very kind and professional!!
Feb 28, 2025 -

Findlay Toyota responded

Hello, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 27, 2025

I was treated so nice and pleasant, though I wasn’t answering his text promptly. For sure I will call him before my next appointment. More

by LFELENITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Blum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Findlay Toyota responded

Lfelenita, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon.

February 27, 2025

Dealership is nice. Service took too long for a tire balance and rotation with air filter replacement. 3 hours. More

by DOCTORDRU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tran
Feb 28, 2025 -

Findlay Toyota responded

Doctordru, Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and will use them in our continuous improvement efforts.

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