Findlay Toyota - Service Center

Great customer service, follow up, proactive, friendly, approachable, provided uber for me to get home and return back to pick up vehicle approachable, provided uber for me to get home and return back to pick up vehicle More

All staff are nice, waiting area relaxing, wifi are good, and the coffee stand are good. and the coffee stand are good. More

Phill Crabtree your service drive manager was on point and flawless. Appreciate having time there and flawless. Appreciate having time there More

Jordan Santos takes the time to discuss what the car requires at service patiently and most importantly professionally!! requires at service patiently and most importantly professionally!! More

Very helpful and he make sure im good to go after the service,and very convinient. service,and very convinient. More

Xavier was very pleasant friendly and professional. This is my 3rd Rav thtu Findlay Toyota in Henderson and i would never have another car but a Toyota. This is because of young men like Xavier and the This is my 3rd Rav thtu Findlay Toyota in Henderson and i would never have another car but a Toyota. This is because of young men like Xavier and the other professionals at Findlay. More

I brought our Rav4 in for a regular service and wheel alignment last week. Not only did the service take over three hours to complete, but it took 50 minutes to get the car after I was told it was ready alignment last week. Not only did the service take over three hours to complete, but it took 50 minutes to get the car after I was told it was ready and "I'm just waiting on the paperwork." Furthermore, while Findlay internally noted that the oil pan access panel was loose, this was not communicated to me verbally or in the paperwork I was given. Clearly no attempt to secure the panel was made, as it began dragging on the ground within days of the service. When the car was brought back to replace the panel, I was blamed for the issue rather than the shop taking responsibility for their negligence. We have bought our last two cars from this location and have had all of our services performed there; they will receive no further business from us. More

Very pleasant modern car place, waiting area is huge, snacks are available for purchase and plenty of seating area. snacks are available for purchase and plenty of seating area. More

Time period for service is excellent communication awesome Ethon plot is a wonderful person he is just awesome awesome Ethon plot is a wonderful person he is just awesome More

The oil change was fine and went just as expected. But there was one technician pushing hard for us to buy a new set of tires. It was off-putting. And to be honest, the guy was kind of a dick about it But there was one technician pushing hard for us to buy a new set of tires. It was off-putting. And to be honest, the guy was kind of a dick about it. It wasn't enough to make me take the car to Jiffy lube. I still believe a dealership can provide better service. But you need to back away from hight pressure sales pitches for things your customers don't actually need. Behavior like this is why so many people distrust and even hate car dealers. More