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2,360 Reviews of Findlay Toyota - Service Center
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June 04, 2025
Thomas Tran was very helpful, very professional, was able to get me in and out quickly. to get me in and out quickly. More
by ABELGARCIA3
Verified CustomerEmployees Worked With
June 03, 2025
One of the worst experiences in dealing with dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately t dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately tampered with the engine component to force having it replaced IMMEDIATELY. I advise customers coming to this branch to emphasize to the customer agent that they must not manipulate or force inputs using the Techstream for any component before they get your approval to received the service. So I brought in my Toyota which has had a “check engine” sign for almost a week and no other apparent issues whatsoever. I drove it fine all around town and went hiking too. Once I was finally free I brought the car in to have it looked at. They gave me the error/diagnostic code and a quote to replace the electric coolant pump for ~ $1,400. I explained to the agent that I wish they have not tampered or took apart the existent pump because I would like to have a second opinion/quote at a local repair shop especially when a new OEM spare part with gaskets only cost $260. As soon as I left the Toyota Center —and literally less than a minute— the coolant temperature shot up to beyond HIGH and I was fortunate to be able to safely stop in the middle of the highway and waited until it was safe for me to take a u-turn and return safely to their service center. And guess what, I had to pay $1,300 as their tech “Donaldo” has recommended. It is reasons like this that people do not trust dealerships anymore. While these technicians and service agents try to impress their supervisors and managers by forcing sales, they lose customers with these questionable and potentially unethical practices back in the “repair workshop”. Very frustrating and pointless to discuss what you can’t see done on your car. My car was totally fine for a week being driven daily with only “check engine” sign, and a minute after I leave their dealership headed to another repair shop it dies on me. I hope their Customer Relations agent read this and investigate manipulating input values using the Techstream device to disable supply to such critical pumps and risk customers safety just to force them replace components and say “we told you so”. Think twice before getting repair done here, folks. More
by Jamal A.
June 02, 2025
Pat Huynn and the finance department were really nice and patience with us while making a decision when we purchase the car. Thank you. patience with us while making a decision when we purchase the car. Thank you. More
by SUSANA89147
June 02, 2025
Phil was amazing to work with, the best service advisor I’ve had so far I’ve had so far More
by RAYFINUCAN
Employees Worked With
June 02, 2025
While I do find the quality of service and repair to be satisfactory, the wait time is often much longer than estimated. While I used to solely utilize the Findlay Toyota service department for repairs and satisfactory, the wait time is often much longer than estimated. While I used to solely utilize the Findlay Toyota service department for repairs and routine maintenance, it seems beginning about 2-3 years ago additional service is ALWAYS recommended which winds up costing nearly $1K over my initial estimate. Because of these issues I have recently sought out other options for routine maintenance. More
by MK
Employees Worked With
June 02, 2025
very competentand work concious up reports all the time no further promlems with caror repairs no further promlems with caror repairs More
by RDANISE0
June 01, 2025
Appointment was kept and on time, and the tech listened to my concerns/answered my questions. I was sent an automated report with additional items required, but I did not get an explanation. I used to ge to my concerns/answered my questions. I was sent an automated report with additional items required, but I did not get an explanation. I used to get a friendly follow up call saying the truck was ready and if there are additional recommendations. More
by SEAN_QUINN
Employees Worked With
June 01, 2025
From the initial call to schedule a service to working with service advisor everything goes smoothly with service advisor everything goes smoothly More
by BRBHALE
Employees Worked With
June 01, 2025
Very incompetent. Service department does not focus on service being done. A long time customer but the service and treating customer has gone down a lot. No longe Service department does not focus on service being done. A long time customer but the service and treating customer has gone down a lot. No longer providing a car wash after service is done. No longer a good dealership to have your Toyota worked on! More
by MITCHYVINNY
June 01, 2025
As always, the service Dept. Is professional, accommodating and pleasant while helping me decide what service work to perform. If I could give them all 10 stars I would! In my Is professional, accommodating and pleasant while helping me decide what service work to perform. If I could give them all 10 stars I would! In my opinion the quality of work and timeliness is a reflection of the service leadership by Doug De La Cuesta, Chelsea Gerlak and service writers like Matt Stanley!! More
by D1225K
Employees Worked With
Other Employees :
Doug De La Cuesta
