First Hyundai

Salesman Would definitely send Cassius more referrals, the best salesman I have come across . He was very professional to deal with , made the experience very Would definitely send Cassius more referrals, the best salesman I have come across . He was very professional to deal with , made the experience very easy , exspecially when I purchased the car for my girlfriend, who was with me at the time of purchase More

Easy good review Walk in to First Hyundai, I knew what I wanted, went thru what was available online,took it for a spin, then the first price I was not comfortable wit Walk in to First Hyundai, I knew what I wanted, went thru what was available online,took it for a spin, then the first price I was not comfortable with, then it was worked to my comfort zone, signed the papers. Picked up 4 days later. More

Horrific customer service experience After an awful customer service experience, I sent this email to First Hyundai on 11/25/17 and have received no response as of one month later. Not s After an awful customer service experience, I sent this email to First Hyundai on 11/25/17 and have received no response as of one month later. Not surprising. Very shady and dishonest actions by your dealership. EMAIL SENT ON 11/25/17: Hi Mr. Ruggiero, I am a First Hyundai customer. I purchased my first car from your dealership in Oct 2016 (a 2013 Sonata Limited). I worked with James Clanton and had a fantastic car buying experience. I told James that I had been a Toyota customer for many years and had purchased from Boch Toyota South, and that I had also helped my father, mother-in-law, and brother-in-law purchase cars from Boch. But in Oct 2016, when looking to purchase another vehicle, I had a bad customer experience going back to Boch, which is why I ended up at First Hyundai. James helped me, and within 2 months of purchasing the car, I recommended and sent my same brother-in-law and a friend to First Hyundai, and they both purchased Sonatas. I also sent my sister-in-law there about 6 months after that and she purchased a Santa Fe. I am happy with my vehicle, and I am a fan of your dealership. At least I was a fan until the bad customer service experience I had today. I brought my car in today to have routine maintenance done (oil change). One of the reasons I purchased from First Hyundai was the First for Life program - the benefit of no charge lifetime oil changes, tire rotations, etc. seemed like a great benefit and differentiator of your dealership compared to others. Today, I was told that I was due for Maint Package #3, which would cost me $286. I said I just wanted an oil change. I was told that if I didn’t do Package #3, I would be opted out of the First for Life program and the oil change would cost me $50. When I purchased the vehicle, the First for Life program was mentioned and touted multiple times, but it was absolutely not explained that if I did not stick to your maintenance schedule, I would be opted out of the program. I was told Lifetime engine guarantee, oil changes, tire rotations, etc. for as long as I own the vehicle. No one explained otherwise to me - no one in sales, finance, or anyone I dealt with during the purchasing process. I spoke with Mateo Riz about this today. He explained to me what I described above. I showed him the pamphlets I was given during the purchase that detail the First for Life program. They do not mention any of this. They contain a footnote that says “See dealer for details.” No one explained these details. Mateo explained I need to stick to your recommended service schedule or I am out of the First for Life program. That’s very clear, I understand perfectly. Why didn’t anyone explain the program in those terms when I bought the car? This is dishonest and shady, plain and simple. It’s a classic bait and switch - you sold me one thing and then switched to another. I was lied to. And I’m not the only one. After asking some friends about their experiences with your dealership and researching feedback and reviews online, this is a common practice at First Hyundai. It’s more than a lack of transparency - it’s straight up lying to the customers and screwing them over. To say I am beyond disappointed in this experience with First Hyundai would be a wild understatement. My kids and my friends' kids are at driving age or approaching driving age within the next few years. That’s a lot of cars that will be purchased, and I would not recommend First Hyundai after this experience. If you cannot be trusted to be honest and transparent about this program, what other aspects of the purchasing process are you handling with the same disregard for the customer? I will be not be back to your dealership for sales or service, and I will be posting this email on your website, Facebook, Dealer Rater, the Better Business Bureau, and anywhere else I can find to warn every person I know and every person I don’t know about your shady treatment of customers. Sincerely, Adam Struminski More

Best service experience ever First Hyundai service department is always helpful always prompt on time always clearly explaining what was going on with my vehicle would highly reco First Hyundai service department is always helpful always prompt on time always clearly explaining what was going on with my vehicle would highly recommend them also check out their sales department! More

First service appointment Had my Sonata serviced for first time. As promised with purchase, the first appointment was covered at no cost as part of their lifetime package. Well Had my Sonata serviced for first time. As promised with purchase, the first appointment was covered at no cost as part of their lifetime package. Well done. Unfortunately, the Sonata has an annoying/intermittent squeak when going over bumps. They lubricated the bushings and I was on my way. Yep, the squeak has returned. Need to get this resolved. More

Great experience, Great Staff, and Decent Sales Experience My wife and I completed a lease transaction for a 2018 Sonata SEL. My initial contact with the dealership was online with Lindsey by text message and My wife and I completed a lease transaction for a 2018 Sonata SEL. My initial contact with the dealership was online with Lindsey by text message and email. Lindsey was persistent but not pushy and communicated while I made final purchase decision. Our salesperson at the dealership was Obi and he was patient, proficient, and accommodating. The Manager on Duty Eric worked to get us the best deal possible so we were in the payment window we hoped for that fit our budget. We were disappointed to find out that we would not be given the opportunity to take our new car home on the day we signed all the documents and made a deposit. The reason was that dealership that I am sure sells many cars to many Rhode Islanders does not have access to the Rhode Island DMV's temporary plate system. In closing, the staff was professional and did a good job. If you are from Rhode Island be prepared that you likely will not go home with the car the day you close the deal. The dealership should look for away to get access to the RI DMV temporary plate system. More

A Satisfied Customer! I went to multiple dealerships before going to First Hyundai. I walked out of 3 because the service was so terrible. I stayed at one, had a great sa I went to multiple dealerships before going to First Hyundai. I walked out of 3 because the service was so terrible. I stayed at one, had a great sales person, good test drive and then the unfortunate dealing with the manager or owner - unsure. First Hyundai and Derek treated me with respect and gave excellent customer service. They went through the process with me and not only answered my questions, but Listened to me! I have already recommended them and will continue to do so. More

Great experience with an extremely professional staff! I had a great experience with an extremely professional staff! Everyone that I worked with was understanding and willing to help me get a car that fit I had a great experience with an extremely professional staff! Everyone that I worked with was understanding and willing to help me get a car that fit my needs and my budget! Overall, I am very pleased with my new car and would absolutely recommend Firt Hyundai to anyone in need of a new (or used) vehicle. Thank you! More

My experience The whole team was patient and understanding as I purchased a car for the first time on my own. My questions were answered and I was treated fairly. The whole team was patient and understanding as I purchased a car for the first time on my own. My questions were answered and I was treated fairly. More

Santa Fe Worked with mark and Lindsay to purchase Santa Fe. They were very responsive to calls and texts and were great to work with. Would recommend this deal Worked with mark and Lindsay to purchase Santa Fe. They were very responsive to calls and texts and were great to work with. Would recommend this dealer and these two to anyone. More