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Five Star Chevrolet

Carrollton, TX

4.9
1,461 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,461 reviews

June 27, 2023

Went to help my daughter get her first car 1 week ago. Since we have 2 cars from there it would be good nope wrong!! Do not go there the children in my classroom communicate better then these people. When More

by manny51bunzl
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Lloyd Facen
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Vargas
Jun 27, 2023 -

Five Star Chevrolet responded

Hello manny51bunzl, In Texas, when applying for a joint car loan, it is typically required for the co-signer to be listed on the loan title and full insurance coverage. This is done to establish legal ownership and shared responsibility for the vehicle. By including the co-signer on the title and insurance, it helps protect the interests of all parties involved, including the lender, the primary borrower, and the co-signer. We understand that these requirements may seem stringent, but they are in place to ensure the best possible outcome for everyone involved in the buying and ownership process. To help your daughter transition into her new responsibilities, General Sales Manager, James Cassels, offered first month payment assistance. If you wish to reconsider his offer, or if you need additional clarification, please do not hesitate to reach out to Mr. Cassels directly at 972-389-6710. Our team is here to provide the necessary information to you and your family to make owning your vehicle an enjoyable experience. Thank you for bringing your concerns to our attention, and we appreciate your understanding.

June 26, 2023

I drive 85 miles to this dealership for purchases or service. Your employees are very kind and efficient. I’m always treated with respect. It’s always awesome to see happy and energetic people when they More

by bethcollingsworth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My mechanic. I can’t remember his name.
Jun 27, 2023 -

Five Star Chevrolet responded

Hello Beth, We take great pride in delivering exceptional customer service and ensuring that each Five Star Chevrolet customer has a positive experience at our dealership. If you have any further questions or require any assistance in the future, please don't hesitate to reach out to 972-389-6700. We want you safe and knowledgeable about your vehicle. Thank you, Chris Selbach, Service Director

June 23, 2023

The Five Star Chevrolet team has worked very, very hard to earn my business and I am not easy to please! More

by Nomi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassels, Mark-Antony Mosley
Jun 24, 2023 -

Five Star Chevrolet responded

Thank you, Nomi, for giving us the chance to help with your vehicle's care. We appreciate you and your business. Call on us at 972-389-6700 whenever you need our advice. Enjoy your travels! Best Regards, Chris Selbach, Service Director

June 22, 2023

Brian in service was fantastic along with Rosa and Amanda in customer scheduling. The car was completed faster than expected and of course Lloyd Facen was a wonderful conduit to getting things done and keepi More

by e2ortiz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Five Star Chevrolet responded

Hello e2ortiz, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for recognizing our sales and service staff in your feedback. We truly want you to enjoy your vehicle. Please stay in touch at 972-389-6700. Sincerely, Alan Brown, General Manager

June 21, 2023

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 21, 2023

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 20, 2023

Great dealership and super friendly staff. Highly recommend. Worth the drive to go experience. They treat you like family. More

by wheelee2004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Five Star Chevrolet responded

Hello wheelee2004, Thank you so much for your kind words and for taking the time to share your positive experience at Five Star Chevrolet. We are absolutely delighted to hear that you had a great experience with us! We appreciate you for recommending so many of our staff and we look forward to addressing future vehicle concerns at 972-389-6700. Take Care, Alan Brown, General Manager

June 20, 2023

SM pack Chevy has the best staff ever. They always make me feel at home More

by Jogray972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Detaverier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Calles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corbin Beck, Manny Galan, Hope Garcia
Jun 21, 2023 -

Five Star Chevrolet responded

Hello Jogray972, Customer satisfaction is our top priority, and we strive to provide exceptional service to every individual who walks through our doors. It is great to see so many team members in your review. We will continue to exceed your expectations when you visit the Five Star Chevrolet service center. We look forward to hearing from you at 972-389-6700. Thank you, Chris Selbach, Service Director

June 20, 2023

Quick and good communication. Was very helpful with the update. I would visit again for serivce. More

by sunchoi.aa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Five Star Chevrolet responded

Hello sunchoi.aa, Thank you for taking the time to recognize Brian and Five Star Chevrolet. If you ever need any further assistance or have any questions, please don't hesitate to reach out to 972-389-6700. We are here to help and keep you knowledgeable about your vehicle. Take Care, Chris Selbach, Service Director

June 20, 2023

The entire process was fantastic. Your team is awesome and I was completely satisfied with my truck buying experience. More

by stephen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough
Jun 21, 2023 -

Five Star Chevrolet responded

Congratulations, Stephen! We understand that purchasing a vehicle is a significant decision, and we're thrilled that we were able to help you find the perfect truck. Our dedicated team is committed to guiding our customers through every step of the process, ensuring transparency, and delivering a smooth and enjoyable experience. When you have questions about your truck, reach us at 972-389-6700. We look forward to seeing you at Five Star Chevrolet again. Thank you, Alan Brown, General Manager

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