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Five Star Chevrolet

Carrollton, TX

4.9
1,292 Reviews
Sam Pack's Five Star Chevrolet in Carrollton, TX is the fastest growing Chevrolet dealer in the DFW area! The dealership employs approximately 80 local sales, service and administrative personnel. Sam Pack purchased the dealership in 2014 and the dealership has shown significant growth each and every year since. We are currently in the process of opening a brand new Chevrolet dealership across the highway; the new store should be opening its doors in spring of 2017.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,292 reviews

October 23, 2020

Greatest car buying experience ever!customer service is excellent from this place they are very friendly and make you feel special by working very hard to satisfy your needs so well and I left there a ver More

by beverly.hunsuckle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Nolan, Dexter Kellough
Oct 24, 2020 -

Five Star Chevrolet responded

Congratulations Beverly on owning your new Malibu! Our staff is excited to welcome you to Five Star Chevrolet and we remain available for your technical or care questions at 972-389-6700. We look forward to helping you fully enjoy your car. Please stay in touch, Michael Leatherwood, Customer Relations Manager

October 18, 2020

Wonderful team!!!Best experience ever!!!!!They take Wonderful team!!! Best experience ever!!!!! They take care of us at all times.We love Jorge Ramos , our sales person, he went above and beyond. More

by vasquezpedro616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Five Star Chevrolet responded

Congratulations on the purchase of your new Chevy! Jorge and I want to make certain you totally enjoy your vehicle, so please let us know when you have questions at 972-389-6700. Let's make this your best driving experience yet. Thank you, Michael Leatherwood, Customer Relations Manager

October 15, 2020

Excellent customer service from Dexter. He really understand the car business and he has a high level of professionalism and integrity. He is a people person. More

by Jean Bosco
Recommend Dealer
Yes
Employees Worked With
dexter, Dexter Kellough
Oct 16, 2020 -

Five Star Chevrolet responded

Jean, It is great to hear you enjoyed working with Dexter and our team at Five Star Chevrolet. When he or I can review any features on your new Chevy, please reach out to us at 972-389-6700. We look forward to helping you fully enjoy your car. Thank you, Michael Leatherwood, Customer Relations Manager

October 15, 2020

Yes we had easy process excellent customer service from Joe Harrell and he was very nice since the beginning, i left the dealership telling him i was going to think about it, he then gave me a follow up ca More

by Yeseniamk10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose the maintenance guy was very nice. , Jerri-lynn Charlton
Oct 15, 2020 -

Five Star Chevrolet responded

Thank you for taking the time to rate your visit to Five Star Chevrolet. Customer care continues long after the sale, so please reach out to us at 972-389-6700 any time we can lend our automotive advice. We are here to help you enjoy your drive time in any way we can. Please stay safe and in touch. Best Regards, Michael Leatherwood, Customer Relations Manager

October 07, 2020

Loved my service. Ryan helped me tremendously with my truck up. Great service will definitely be going back again because of his service and communication. More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Oct 08, 2020 -

Five Star Chevrolet responded

Hello Thomas, Ryan and the service team at Five Star Chevrolet look forward to helping with your vehicle's care when you need it. Please stay in touch at 972-389-6700. We are always happy to share our automotive knowledge. Thank you, Joe Marchbanks, Service Director

October 06, 2020

World class experience, Lloyd was extremely transparent, professional, and helpful along the way. Sales and purchasing a vehicle can be stressful and Lloyd made the entire process a comfort. More

by TahoeFan#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Five Star Chevrolet responded

Thank you, TahoeFan#1, for choosing Five Star Chevrolet for your vehicle needs. Lloyd and I want to continue offering you a superior customer experience when you call with technical or questions at 972-389-6700. We look forward to making your purchase an enjoyable ride. Take Care, Michael Leatherwood, Customer Relations Manager

October 03, 2020

Very nice and respectable guy. Helped out any way that he could, working on my behalf. Also he was very knowledgeable and I could tell he has had a lot of experience in this line of work. More

by Kobyrezac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Five Star Chevrolet responded

Thank you, Kobyrezac123, for taking the time to endorse Lloyd and Five Star Chevrolet. Lloyd is a well-respected sales consultant and we are lucky to have him share his expertise with our customers. When you have questions about your purchase, please reach out to either of us at 972-389-6700. It will be great to serve you again at our dealership. Take Care, Michael Leatherwood, Customer Relations Manager

October 03, 2020

Sales staff was incredible. Yulian was kind, accommodating and very knowledgeable! This was the best car buying experience I’ve ever had. Alan and the leadership team have clearly made Sam P More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulian Equihua
Oct 05, 2020 -

Five Star Chevrolet responded

Congratulations, CB, on your new Chevrolet! Everyone at Five Star Chevrolet wants to make your driving experience exceptional. Do not hesitate to call us at 972-389-6700 any time you have questions about your vehicle. We are here to share our vehicle knowledge when you need it! Thank you for shopping with us, Michael Leatherwood, Customer Relations Manager

October 01, 2020

Pulled into Fivestar Chevrolet on or around the 5th of September,the first person I came in contact with was Lloyd,first let me say from the beginning it was all about what I wanted & needed,very attentiv More

by T McLain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Herb Lockhart
Oct 02, 2020 -

Five Star Chevrolet responded

Thank you for shopping at Five Star Chevrolet, T McLain! Our goal is to help customers drive away in the perfect vehicle, so it is great to hear Lloyd accomplished it for you. Your acknowledgment of his efforts is very much appreciated. Please let Lloyd or me know when we can be of further assistance at 972-389-6700. Safe travels, Michael Leatherwood, Customer Relations Manager

October 01, 2020

I was met by Lloyd in the parking lot of the dealership when I stopped in to begin a new vehicle search. I wasnt even sure exactly what I wanted. He was extremely knowledgable and assisted me with every qu More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Jeff Mauldin, Tino Ramos
Oct 02, 2020 -

Five Star Chevrolet responded

Congratulations on your new Chevrolet, Scott! The team at Five Star Chevrolet want to make this your best driving experience ever. Please stay in touch with us at 972-389-6700. We are excited to help you enjoy the ride. Thank you very much, Michael Leatherwood, Customer Relations Manager

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