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Five Star Chevrolet

Carrollton, TX

4.9
1,285 Reviews
Sam Pack's Five Star Chevrolet in Carrollton, TX is the fastest growing Chevrolet dealer in the DFW area! The dealership employs approximately 80 local sales, service and administrative personnel. Sam Pack purchased the dealership in 2014 and the dealership has shown significant growth each and every year since. We are currently in the process of opening a brand new Chevrolet dealership across the highway; the new store should be opening its doors in spring of 2017.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,285 reviews

August 31, 2020

Lloyd straight obliterated my expectations on buying our vehicle. Other dealerships took hours just to respond to a simple question. Lloyd not only responded quickly but he would call and give me more than More

by Crashhays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Crashhays! It is great to hear you found working with Lloyd efficient. We would really like to work with you again with future vehicle needs. Customer care continues when you reach out to Lloyd or me at 972-389-6700. We are here to help you fully enjoy your new ride. Thank you for sharing, Michael Leatherwood, Customer Relations Manager

August 30, 2020

This was an awesome purchasing experience. Highly recommended dealership. Professional, no games. A very easy, straightforward transaction. It was worth the drive to Carrollton from Keller to buy the More

by Quick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yulian Equihua
Aug 31, 2020 -

Five Star Chevrolet responded

Thank you for driving the extra miles to shop at Five Star Chevrolet. We are always available by phone at 972-389-6700 when you have technical or care questions. We value you and your business and we hope to work with you again. Safe Travels, Michael Leatherwood, Customer Relations Manager

August 29, 2020

I've dealt with 5 Star Chevrolet for 3 1/2 years. Bought a used car the first time and recently purchased a 2020 Equinox. Both times the salesmen and service department have been helpful, professional and c More

by Mrscbs1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Aug 31, 2020 -

Five Star Chevrolet responded

Congratulations on owning a brand new Equinox, Mrscbs1976! Your loyalty means a lot to us at Five Star Chevrolet. Any time we can share our automotive advice, we welcome your questions at 972-389-6700. Your driving comfort is the goal. Thank you, Michael Leatherwood, Customer Relations Manager

August 27, 2020

Very clean and bright service area. My service consult was very knowledgeable and pleasant. He called to explain the problem and what was needed for the repair. The problem was fixed! More

by barryraymiller57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Aug 28, 2020 -

Five Star Chevrolet responded

Thank you for rating your visit to the service department at Five Star Chevrolet, barryraymiller57. Your recognition of Ryan and his efforts to keep you informed with your vehicle's repair is appreciated. When you have future automotive needs, we welcome your questions at 972-389-6700. Reach out anytime. Take Care, Joe Marchbanks, Service Director

August 23, 2020

We had spent over two months looking at used trucks but Edo at Sam Pack Chevrolet made us a deal on a new one that we could not pass up.Now we have an awesome truck with an excellent warranty. More

by Gregg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tino Ramos, Edo Osmanovic
Aug 24, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Gregg. We are excited to have you driving a brand new truck and we want to make certain you fully understand its features. Edo and I are available at 972-389-6700 for a revisit. Let's make this your best driving experience. Call us anytime! Thank you, Michael Leatherwood, Customer Relations Manager

Aug 26, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Gregg. We are excited to have you driving a brand new truck and we want to make certain you fully understand its features. Edo and I are available at 972-389-6700 for a revisit. Let's make this your best driving experience. Call us anytime! Thank you, Michael Leatherwood, Customer Relations Manager

August 22, 2020

1stvtime there and is a real ⭐⭐⭐⭐⭐ Excellent customer service and environment. They are very organice, the place looks and smell neat and clean. There also have Bilingual personel. *RYAN KNOWLES was my More

by Ruthdany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN KNOWLES
Aug 22, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Ruthdany! We are excited to have the opportunity to be your auto center. Rosa, Ryan, and I welcome your calls to 972-389-6700. Anytime you have auto concerns, we will be here for you. Thank you, Joe Marchbanks, Service Director

August 22, 2020

Good service and I drive from Grapevine to Carrollton instead of going to classic Chevrolet so that says a lot on quality of service! Thanks More

by Samsends
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Aug 22, 2020 -

Five Star Chevrolet responded

Samsends, Everyone at Five Star Chevrolet appreciate the extra miles you drive to get to our dealership. We also welcome your calls at 972-389-6700 to share any care advice. Please stay in touch. We will more than happy to help in any way we can. Thank you for your business, Joe Marchbanks, Service Director

August 22, 2020

I was very pleased with Ryan Knowles, my service consultant. He greeted me on time per my appointment time. He kept me informed on the progress of the service of my vehicle. I will be scheduling More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Aug 24, 2020 -

Five Star Chevrolet responded

Hello Grace, We are excited you chose Five Star Chevrolet as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 972-389-6700. When you have maintenance or repair concerns, Ryan and our service team look forward to helping you. Best Regards, Joe Marchbanks, Service Director

Aug 26, 2020 -

Five Star Chevrolet responded

Hello Grace, We are excited you chose Five Star Chevrolet as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 972-389-6700. When you have maintenance or repair concerns, Ryan and our service team look forward to helping you. Best Regards, Joe Marchbanks, Service Director

August 22, 2020

Way above average than my hometown. Always trying to keep the customer happy and informed. Helped me find what I wanted and explained everything thing about it. More

by Jkromm010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Tino Ramos
Aug 24, 2020 -

Five Star Chevrolet responded

Jkromm010, The whole team at Five Star Chevrolet is excited to have earned your business. Thank you so much for recognizing our efforts and know that we are here to continue sharing our automotive knowledge. Please let Lloyd or me know if you would like to stop by for redelivery of your new Chevy at 972-389-6700. We are here to serve. Thanks again, Michael Leatherwood, Customer Relations Manager

Aug 26, 2020 -

Five Star Chevrolet responded

Jkromm010, The whole team at Five Star Chevrolet is excited to have earned your business. Thank you so much for recognizing our efforts and know that we are here to continue sharing our automotive knowledge. Please let Lloyd or me know if you would like to stop by for redelivery of your new Chevy at 972-389-6700. We are here to serve. Thanks again, Michael Leatherwood, Customer Relations Manager

August 18, 2020

I get my car to basic maintenance, oil change and rotate my tires, Amanda was my adviser and she was clear to ask a few things on my car, technician did good job, keep going More

by Sam Sayan
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Five Star Chevrolet responded

Thank you, Sam, for sharing your service experience at Five Star Chevrolet. Amanda and our technicians want to make certain you are well informed of the maintenance of your vehicle. Please feel free to call us at 972-389-6700 anytime you have care concerns. We are here to help our valued customers. Take Care, Joe Marchbanks, Service Director

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