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Five Star Chevrolet

Carrollton, TX

4.9
1,281 Reviews
Sam Pack's Five Star Chevrolet in Carrollton, TX is the fastest growing Chevrolet dealer in the DFW area! The dealership employs approximately 80 local sales, service and administrative personnel. Sam Pack purchased the dealership in 2014 and the dealership has shown significant growth each and every year since. We are currently in the process of opening a brand new Chevrolet dealership across the highway; the new store should be opening its doors in spring of 2017.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,281 reviews

August 11, 2020

Sales,finance,mechanics everybody was very friendly,awesome service,should go check them out, transaction went smooth on my vehicle purchase and very happy with pricing. Loyd treated me very w More

by NoelVillalobos82
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tino Ramos
Aug 11, 2020 -

Five Star Chevrolet responded

Welcome to Five Star Chevrolet, Noel. Lloyd is a great source of automotive knowledge and we hope to hear from you when you have questions about your purchase. Please stay in touch at 972-389-6700. We look forward to helping you enjoy your vehicle. Thank you, Michael Leatherwood, Customer Relations Manager

August 10, 2020

Awesome this time............ Was here for service last time not a good deal. Spoke with service manager they have really stepped up their program. I can and will recommend Friends and family to use this More

by Big CHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Knowles
Aug 11, 2020 -

Five Star Chevrolet responded

Thank you for returning to Five Star Chevrolet. We appreciate the second opportunity to prove you are a valued customer. Please let Ryan or me know when you have additional maintenance concerns at 972-389-6700. We are excited to have the chance to work with you. Take Care, Joe Marchbanks, Service Director

August 09, 2020

Everyone at Five Star Chevy were great! First time getting a car on my own and they walked me through everything. They earned my business for sure! More

by linhouston
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Yulian Equihua, Tino Ramos
Aug 10, 2020 -

Five Star Chevrolet responded

Congratulations on your first car purchase, linhouston! We are excited to welcome you to Five Star Chevrolet and we want to make certain you love your vehicle. Please stay in contact with us at 972-389-6700. Sharing our vehicle knowledge to keep you comfortable and enjoying your Chevy is the goal. Thank you, Michael Leatherwood, Customer Relations Manager

August 08, 2020

The service department has a good team. Very friendly and I was in a out for my service. The very nice lady in the service department met me at the door and I told her I had appointment at 2 o'clock to get m More

by kbozeman67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough
Aug 10, 2020 -

Five Star Chevrolet responded

Kbozeman67, It is our pleasure to help with the care of your truck at Five Star Chevrolet. We look forward to helping with future maintenance. Please contact Amanda or me at 972-389-6700 when you have questions. We are more than happy to help. Thank you, Joe Marchbanks, Service Director

Aug 10, 2020 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

August 02, 2020

5⭐️ Chevrolet really does give 5⭐️ Service. I had a great salesman and his manager and the general manager all made sure I was being taken care of and happy with my service. Great to be treated like family More

by Chet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Kellough, Michael Leatherwood, Jeff Mauldin
Aug 03, 2020 -

Five Star Chevrolet responded

Hello Chet! We love hearing from our satisfied customers and we hope to serve you again at Five Star Chevrolet. Thank you for recognizing so many staff members. Please let us know when we can help with future automotive concerns at 972-389-6700. We appreciate you and your comments. Take Care, Michael Leatherwood, Customer Relations Manager

July 28, 2020

Great service. Friendly and professional staff. Excellent facility!!! Great Chevy dealer! Manager, advisor and cashier were all helpful and professional. Very fast service visit! Thank you. More

by Kh
Recommend Dealer
Yes
Employees Worked With
Pat, Jeff Mauldin, Joe Marchbanks, Karina Najera
Jul 29, 2020 -

Five Star Chevrolet responded

Hello! Your comfort and safety are a priority at Five Star Chevrolet and we were happy to help with the care of your vehicle. Thank you for recognizing our service team. Please let us know when we can help at 972-389-6700. You are a valued customer and we look forward to seeing you again. Best Regards, Joe Marchbanks, Service Director

Jul 29, 2020 -

Five Star Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2020

Worst experience I ever had in a dealer. I went there yesterday to look at the red stingray I called about just to get told I couldn’t test drive it. I was ready to buy, even took a friend to help drive More

by Ramiro13
Recommend Dealer
No
Employees Worked With
Jomar
Jul 27, 2020 -

Five Star Chevrolet responded

Mr. Fernandez, Thank you for taking the time to leave a review. While we never like to receive negative feedback it is necessary to always listen to what our customers are telling us. I am sorry we failed to meet your expectations this past Saturday when you visited our dealership. Unfortunately, we were unable to allow you to test drive the Corvette you were interested in. Our policy when test-driving a vehicle requires that the person have a valid driver's license. This is due to it being a State of Texas requirement to drive on public roads. It also is an issue with our business insurance regarding liability coverage and protection of you Mr. Fernandez should there be a collision on the test drive. Please try to understand, we want to help you any way we can. Feel free to give me a call at 972-404-6218 or email me at mleatherwood@sampack.com should you want to discuss your situation further. Michael Leatherwood Community Relations Manager

Jul 27, 2020 -

Ramiro13 responded

Mr. Leatherwood I was told the car needed to be “detailed and can’t be moved, I can remote start it but that’s it” not because of my recently expired license. I had a valid driver with me that could of test drove it or even your sales rep could of drove it. If someone would of told me that to begin with I would’ve totally understand. I came ready to buy, with payment in hand and a second driver. Again very sad, I don’t like to waste my time or anyone else’s. There’s nothing you can do to help me, but I believe it would be in your best interest to have managers that can better suit your customers.

July 24, 2020

Five Star Chevrolet is the greatest dealership. From sales to service you cannot beat Five Star! Always exceptional service, employees and the facility is so beautiful! More

by PJY
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2020 -

Five Star Chevrolet responded

PJY, We are excited to call you our loyal customer at Five Star Chevrolet. Serving you with proper customer and vehicle care is our #1 goal. Please stay in touch with our service team at 972-389-6700. We are always happy to hear from you. Thank you, Joe Marchbanks, Service Director

July 23, 2020

Came in to look at Used 2017 Chevy Silverado. Glad we worked with Lloyd, he was kind, courteous and professional. Love the new car. Thanks! More

by Landerconstruction
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Five Star Chevrolet responded

Thank you, Landerconstruction, for stopping by Five Star Chevrolet. Customer care continues after the sale and Lloyd and I welcome your truck care questions at 972-389-6700. You are a valued customer and we look forward to serving you again. Best Regards, Michael Leatherwood, Customer Relations Manager

July 22, 2020

Could not have asked for better service beginning to end. Everyone made sure to go out of their way to insure we were completely taken care of. More

by Bstewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Luna
Jul 23, 2020 -

Five Star Chevrolet responded

Thank you for choosing the service center at Five Star Chevrolet, Bstewart! Keeping you safe and comfortable during your drive time is a necessity and we are happy to help. We look forward to answering any additional care concerns at 972-389-6700. Please stay safe and in touch. Take Care, Joe Marchbanks, Service Director

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