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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
570 Reviews

570 Reviews of Five Star Chevrolet - Service Center

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June 24, 2021

Very quick repair. Employees were courteous, professional and friendly. The facility was very clean. Lobbies were clean and comfortable. All communications with George Miller were professional. More

by rellim1234567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Five Star Chevrolet responded

Thank you for rating your visit to Five Star Chevrolet. George and our service team remain available for your maintenance or repair concerns at 972-389-6700. Let us know when we can be of help again. Take Care, Ron Daly, Customer Relations Manager

Jun 24, 2021 -

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 24, 2021

Took my car in to the service department and was taken car of by Brian which was a great service advisor and also very knowledgeable explained to me was was wrong with my car and the steps taken to correc More

by Andres R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Withem
Jun 25, 2021 -

Five Star Chevrolet responded

Thank you, Andres, for sharing your experience at Five Star Chevrolet. We want you knowledgeable about your car and we welcome future questions at 972-389-6700. Brian and our service team are here to help in any way possible. Please stay in touch. Take Care, Ron Daly, Customer Relations Manager

May 09, 2021

My only experience was with the service dept. But they were totally knowledgeable, courteous, and professional. I was in and out in 20 minutes. Highest recommendations! More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Five Star Chevrolet responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

May 06, 2021

Humbertodid a great job of servicing our Cadillac. He was courteous and very helpful in getting the car inspected. I was shown the free coffee and all was good. More

by rickjones161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
May 07, 2021 -

Five Star Chevrolet responded

Rickjones161, Customer satisfaction and vehicle care are important at Five Star Chevrolet. Humberto is a wealth of information, and we both welcome your calls at 972-389-6700 when you have additional maintenance needs. We will look forward to seeing you again. Thank you, Joe Marchbanks, Service Director

May 05, 2021

The service department did an excellent job of servicing my vehicle. Jeff was very helpful and provided details on what needed to be done and all was completed in a timely manner More

by Jodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
May 05, 2021 -

Five Star Chevrolet responded

Hello Jodie, Communication and sharing our vehicle knowledge is so important to help our customers understand the care of their vehicle. Thank you for endorsing Jeff and the service center at Five Star Chevrolet. Call when future concerns arise at 972-389-6700. We are here to help! Safe Travels, Joe Marchbanks, Service Director

May 01, 2021

Professional and Excellent. Awesome team work very inform able communicating appearances cleanses of building and there work.They help me right with complete understanding and knowledge!!! More

by Rou71
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very Professional , Humberto Luna
May 01, 2021 -

Rou71 responded

Simply very and they did and Awesome job as a team!

May 03, 2021 -

Five Star Chevrolet responded

Thank you, Rou71! We are so pleased to have the chance to help with your vehicle needs at Five Star Chevrolet. When you need our automotive advice, do not hesitate to call us at 972-389-6700. Keeping you informed with the care of your vehicle is our goal. Safe travels, Joe Marchbanks, Service Director

April 30, 2021

Y’all have been a great great dealership anytime I’ve needed anything fix young have come through for me never had a problem and I continue to take my vehicles to y’all and not concerned that it’s not More

by Juans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Five Star Chevrolet responded

Hello Juans, It is great to receive your endorsement of our service team at Five Star Chevrolet. We want to hear from you at 972-389-6700 whenever you have vehicle care concerns. Do not hesitate to contact Amanda or me. Sharing our knowledge is only a phone call away. Thank you, Joe Marchbanks, Service Director

April 22, 2021

It’s very clean and professional I didn’t have to wait long for my car it was perfect when I picked it up clean and shiny More

by Mino.barbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Apr 23, 2021 -

Five Star Chevrolet responded

Thank you, Mino.barbie, for choosing Five Star Chevrolet. Our service advisors want to continue hearing from you at 972-389-6700. We look forward to sharing our knowledge any time you need it. Safe Travels, Joe Marchbanks, Service Director

Apr 23, 2021 -

Five Star Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Sam Pack'S Five Star Chevrolet and we hope to see you again.

April 21, 2021

Great service! Car was fixed in a timely manner and I was always kept up to date on what was going on. Best dealer in the area More

by Lunchlady50Beney
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Torres
Apr 22, 2021 -

Five Star Chevrolet responded

Lunchlady50Beney, Customer communication is key to helping them enjoy their vehicle. Any time you need our advice, please give us a call at 972-389-6700. We will look forward to seeing you again at Five Star Chevrolet. Thank you, Joe Marchbanks, Service Director

Apr 22, 2021 -

Five Star Chevrolet responded

Hi, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

April 14, 2021

I have been coming here for years and I always get great service in a timely manner! Thank you to my service advisor Amanda who has been helping me since 2005 with all my vehicles! More

by Rasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you to my mechanic as well!
Apr 14, 2021 -

Five Star Chevrolet responded

Rasha, Your loyalty to Five Star Chevrolet is truly appreciated. Our service team welcomes all of your care questions at 972-389-6700. Let us know how we can help you. Thank you, Joe Marchbanks, Service Director

Apr 14, 2021 -

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sam Pack'S Five Star Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

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