Five Star Ford

Fantasic Buying Experience! This is our 3rd purchase at Five Star Ford with Justin Allerheiligen. He is fantastic to work with and very good at his job. I described exactly what This is our 3rd purchase at Five Star Ford with Justin Allerheiligen. He is fantastic to work with and very good at his job. I described exactly what I was looking for in a new F-150, he found the exact match and we did the deal. Instead of haggling, Justin cuts to the chase and gets right to the point to make the experience quick and painless without having to deal with a "typical car buying experience." The turn-around between the agreement to make the purchase and the leather installation was very fast and looks top notch. Thanks again Five Star Ford and Justin for making a great experience for us again! We'll be back! More

Great Experience Went to Five Star Ford and, as before, this was a great experience with no pressure. I live closer to other Ford dealers, but will continue to use th Went to Five Star Ford and, as before, this was a great experience with no pressure. I live closer to other Ford dealers, but will continue to use them for my new car needs. More

Wonderful Service! This is the second vehicle I've purchased from Five Star Ford in NRH, and the service has yet to disappoint. I actually traveled over 100 miles becaus This is the second vehicle I've purchased from Five Star Ford in NRH, and the service has yet to disappoint. I actually traveled over 100 miles because my first experience went so well. Five Star has the best inventory of new cars. This purchasing experience went so well. My salesman was helpful, attentive, friendly, and very patient throughout the negotiations. I honestly cannot imagine going to another dealership again. More

Professional Service Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my tr Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my truck, to the completion of the work, it was all a pleasant experience. Good job crew! More

The Best in the West Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went in for service, and our car was not only checked for all repairs needed, they worked with us so that we could afford the repairs. They let us know everything that was needed and the cost, so there were no surprises. All repairs were done by experienced technicians and my 2008 Taurus is just like off the floor brand new car. I highly recommend Five Star Ford to everyone. They are honest, trust worthy and caring. As a woman, most all other repair shops seem to take advantage. Not at Five Star. They feel everyone should get great service without being ripped off. Mr. Tony Pack is a hands on owner with a warm heart. He is available to all customers, if any problems might arise. Thank you Five Star Ford for making me comfortable, happy and safe. More

Great Experience I bought my brand new Ford Focus from Justin Compton and he made it the easiest process ever. He was extremely nice and informational and made sure to I bought my brand new Ford Focus from Justin Compton and he made it the easiest process ever. He was extremely nice and informational and made sure to get me the best deal possible. I'll definitely come back to Ford for my next vehicle purchase. More

Momma's new toy. In 2003 I purchased a Ford Expedition for my wife, without her input. More as a response to having to spend thousands of dollars on repair of her the In 2003 I purchased a Ford Expedition for my wife, without her input. More as a response to having to spend thousands of dollars on repair of her then current vehicle. I had thought that having spent that much money, I sure could do better with a new vehicle. So that new Expedition became my wife's first SUV. Fast forward to 2015, and it was time to acquire "Momma" another vehicle. This time, however, I wanted to be smarter than I was in my thirties. This time "WE" (my wife and I) collaborated on what she wanted on her next vehicle. She configured the vehicle that she wanted, and I dutifully took that configuration to Five Star in North Richland Hills. Jim Rich scoured the country to find the vehicle she wanted. Nothing!! He was awesome, though. His next step was to order her vehicle from Ford Motor Company. The whole process was amazing, from ordering to financing, Five Star should be Ten Stars. Thanks to all the folks of Five Star for the best buying experience. More

Warranty service for transmission problems It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indica It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indications are good (remember that as of 1/07/2016 I only have 18 hrs back in operation). All service department personnel were professional, personable and helpful. I wish to mention and thank Joshua Lowery as my service adviser who handled my warranty repair. This is the second business vehicle I have purchased from Five Star. Being local and the previous service experiences were the deciding factors in purchasing this vehicle (2015 F350). More

Thanks ... For your excellent customer service from the beginning to the end... We give a 5 stars to all of you... We got the best deal and the best car. ... For your excellent customer service from the beginning to the end... We give a 5 stars to all of you... We got the best deal and the best car... Thank you very much... More

Great Service! Great Customer Service!! As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage o As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage of. Here at the North Richland Hills 5 Star Ford Service Center I never feel that way. The staff always explains the problems and gives me several options.... Worse case and best case scenarios. Will continue to use this service center! More