"Very good customer service!"
Tony and Justin were professional and curtious. They are extremely knowledgeable of the business and did not waste our time. Working with Tony was one of the best experiences we’ve had when dealing with a salesperson at a car dealership. We plan on buying additional vehicles from Tony in the future because of his professionalism and detail to customer service. Please reward Tony for giving us the best car buying experience we’ve had in years. We would recommend everyone to buy a vehicle from Five Star Ford in NRH.
Scott & Teresa L.
We went in for a Ford expedition and we got a great sales rep name Carlos Hernandez. He was respectful of our time and person and very knowledgeable of the various trims and specifications of the model. He is really an expect at what he does. a smooth talker but with grace and tact. The overall experience was great. Would go back!
"Best Car Buying Experience Ever! "
Not only did I have just one person make this experience wonderful, but 4! Brianna, Alfred, Tut & Justin really made this experience the best I’ve ever had! I am recommending this dealership to everyone I know. Thank y’all for treating me so special!
"Best car buying ever."
Alfred is a wonderful salesman he gives you the facts and shows you the features of the car you are buying and a pleasure to work with.
"Make the buying process quick and easy"
Began my search with Justin who is somebody both my family and I trust based on previously purchased vehicles. Once I had found the vehicle, Bob took over and helped trading in my mustang for an explorer. Lastly, Bubba assisted me at finance. They all made the process fast and easy. I have nothing but positive things to say for every part of my experience with each of these individuals. A special thanks to Bob and Justin for their flexibility and helping me get in and out. 5 star service for sure, living up to the name.
"New Car Purchase"
Outstanding customer service. Thanks to Joshua and Marisa for a pleasant buying experience! Finance was a quick and painless experience as well. Still looking for the DelFrisco steak coupon!
"Culture driven, understanding, and responsive "
Both Danny Tut and Justin were AWESOME! The dealerships culture sure sets high standards for those around! You rock see ya for our next purchase! Thx
"We keep coming back..."
- Mr. & Mrs. V
This is the third vehicle we purchase from Five Star Ford and Juan Hernandez. We keep coming back and we know we will continue to come back in the future. Thank you to all those who have made our buying experience a great one. Jeff Crabtree, GM, has for the second time, helped us as much as he possibly could to make sure we walked out from his dealership completely satisfied. The finance team worked super hard to make sure we got the best financing options possible. Thank you MM Ross and Joe Vasquez for making it happen. Even after delivery, Justin and Gracie made sure our concerns were addressed and taken care of. But, it’s because of Juan that we are now member of the Ford family for life. If you are in the market for a new or used car, he’s your man. You won’t be disappointed. Thank you all!!
"Purchase of new car"
Justin Allerheligen has been our sales person for a long time and as long as we are happy with Ford vehicles we will purchase them here. Justin and Ken Mclenire helped us with the purchase of an awesome car and were very patient when I had a hard time picking color. After all was said and do we left very happy and very satisfied with the color of the vehicle we picked!
"5 Star Experience"
We have purchased multiple vehicles from 5 Star Ford in North Richland Hills. Each time our experience is first class and our latest transaction is no exception. We purchased a Ford Focus for our daughters birthday. The car we chose had a battery problem which put the timing of the “birthday surprise” in jeopardy. The folks at Five Star replaced the disabled vehicle immediately, without hesitation, and even delivered the new car to our garage in time for the reveal! Problems are going to happen, it’s the response that makes the difference. Thanks to Diron, Justin and Jeff for consistently coming through for our family.