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Five Star Ford
North Richland Hills, TX
8,769 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,769 reviews
November 04, 2015
wonderdul experience Spencer is always great to deal with. This is the 2nd car we have leased from 5 star ford and will continue. He makes things fast and easy. Spencer is always great to deal with. This is the 2nd car we have leased from 5 star ford and will continue. He makes things fast and easy. More
by Mdc123
Employees Worked With
Spencer Southwell
November 04, 2015
Excellent Service Jim Fairweather is probably the best car dealer I have ran into. He let me and my wife talk,offered us drink and food etc. Five Star Ford is definite Jim Fairweather is probably the best car dealer I have ran into. He let me and my wife talk,offered us drink and food etc. Five Star Ford is definitely a Five Star especially if there is more people like Jim. Thanks Jim and Five Star Joshua Strobel Proud owner of preowned car with Five Star More
by Joshscar
Employees Worked With
Jim Fairweather
November 04, 2015
Awesome! They helped me get into a car given my current situation. They didn't just tell me no. They worked with me. They helped me out a lot. I hate dealershi They helped me get into a car given my current situation. They didn't just tell me no. They worked with me. They helped me out a lot. I hate dealerships. I butted heads with them and they still helped me out as much as possible. More
by Jbout14
Employees Worked With
Joe Ferrantelli
November 04, 2015
Fleet service Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. John Johny has done a wonderful job keeping all of our fleet vehicles serviced and on the road. Could not ask for a more knowledgeable service writer. Johny is one of the best. More
by Shenken
November 04, 2015
Used F150 for my son Salesman was very knowledgable and very honest. No pressure or haggling. Found the type of vehicle we were looking for at the price we targeted. Very Salesman was very knowledgable and very honest. No pressure or haggling. Found the type of vehicle we were looking for at the price we targeted. Very knowledgable about features and their operation. Delivered the vehicle as promised. More
by Shenken
November 04, 2015
The Freddie Finance Experience Freddie Valdovinos was our finance guy at Five Star Ford - he was prompt, direct and to the point and got us done and out the door in record time. The Freddie Valdovinos was our finance guy at Five Star Ford - he was prompt, direct and to the point and got us done and out the door in record time. The whole dealership was great to work with. I would highly recommend going there to buy a vehicle... See Joe Ferrantelli in sales - great to work with also. answered all of our questions, and knew about the product. We are happy and loving our new Escape! More
by Debya6257
Employees Worked With
Joe Ferrantelli, Aaron Dias, Freddie Valdovinos
November 03, 2015
Great Experience Randall and Freddie were great to work with and helped me get the right vehicle at the right price. I highly recommend them to anyone looking for a ne Randall and Freddie were great to work with and helped me get the right vehicle at the right price. I highly recommend them to anyone looking for a new car. Thanks! More
by flyeaglesfly
Employees Worked With
Randall Swindell, Freddie Valdovinos
November 03, 2015
Purchased a new truck Doreen is hands down the best. She made my buying experience a breeze and very enjoyable. She worked to get me the best deal and I walked out of the Doreen is hands down the best. She made my buying experience a breeze and very enjoyable. She worked to get me the best deal and I walked out of the dealership a happy man. I HIGHLY recommend you ask for Doreen on your next visit to 5-Star Ford. She will get the deal done. I think she has a great personality and that is a plus. More
by Conrad34
Employees Worked With
Doreen Parker Bainbridge
November 03, 2015
WE FELT WELECOME We dealt with Carlos, Joe and Tut. They made us feel very welcome and that they really cared about what we wanted and needed. We took my mustang up fo We dealt with Carlos, Joe and Tut. They made us feel very welcome and that they really cared about what we wanted and needed. We took my mustang up for service and found the perfect truck for us while we were there. I never thought we would be a 2 Ford family! More
by Great experience
Employees Worked With
Other Employees :
Carlos Codie, Joe Ferrantelli
November 03, 2015
Best car buying experience ever Salesman went over and above to get the exact car we wanted. Everything about the car buying experience went very smoothly. Couldn't be better. Salesman went over and above to get the exact car we wanted. Everything about the car buying experience went very smoothly. Couldn't be better. More
by Mike
Employees Worked With
Diron Lintz
