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Five Star Ford
North Richland Hills, TX
8,753 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,753 reviews
October 03, 2015
Outstanding We would like to congratulate Mr. Freddie Valdovinos for his promotion, we first meet Freddy back in 2014 when we bought our first Ford Fusion, he was We would like to congratulate Mr. Freddie Valdovinos for his promotion, we first meet Freddy back in 2014 when we bought our first Ford Fusion, he was a our salesman he treaded us well, he explained everything we needed to know. Today my wife and I stop to get service for our fusion, I decided to go see there new trucks and ended up buying a new 2015 F150 our salesman was Mario Hurley which we got an outstanding service, Freddy now in finance help us with our purchase, way to go Freddy! we are very happy with our purchase. Thank you Freddy and Mario, our experience here was better than anywhere we have been. More
by lnava13
October 03, 2015
ALL GOOD; NO BAD Jim Fairweather gave us superior service on our purchase of a used vehicle. My wife and I cannot think of anything he could have done (short of giving Jim Fairweather gave us superior service on our purchase of a used vehicle. My wife and I cannot think of anything he could have done (short of giving us the car) that would have enhanced our experience at Five Star Ford. He was very knowledgeable, courteous at all times, patient, and attentive. He answered all of our questions (even post-purchase), and went to great lengths to locate and match us to the right vehicle. Tut Edwards handled the paperwork for our car deal, and was likewise likeable, knowledgeable, efficient, patient (even with this elderly couple). He likewise acted as if we were the only people in the world that he needed to help through the process. Everyone we met at Five Star was kind, pleasant and gracious, including the vice president, Tony Pack. Mr. Pack spoke with us as if we were next door neighbors or life-long friends. All positives and no negatives at Five Star Ford in North Richland Hills. More
by HAPPY COUPLE
October 02, 2015
Drop the ball The review written today on October 2, 2015 identifying ALL the great things Lee Clanton did for them, in our opinion was written BY Lee Clanton himse The review written today on October 2, 2015 identifying ALL the great things Lee Clanton did for them, in our opinion was written BY Lee Clanton himself! It happened on the very day we reported him ALL these areas he DID NOT do with us! Perhaps that is why the review does NOT contain a "real person" name that wrote it, simply "happy customer"! Nice try Lee. Perhaps if you would hold true to the promises you make customers (like returning voicemail, or text) you could actually live up to the review written on October 2nd that you wrote about yourself!! ~~ I have text trail proof, dates of left messages with no returns, and finally going through another salesman that you have DROPPED the ball with us! The real sad part is we are ready TODAY to buy! AND we were ready last week, and all this week....but YOU dropped the ball. We want to do business with 5-Star, sad deal. More
by lch1678
Employees Worked With
October 02, 2015
Easiest transaction ever Lee Clanton made our experience better than anywhere we have been. It really matters to Lee that you to get exactly what you want. He searched for th Lee Clanton made our experience better than anywhere we have been. It really matters to Lee that you to get exactly what you want. He searched for the perfect car for us and made sure it had everything we asked for. Lee never pressured us, we felt very sure he was getting us a great deal. The best part about Lee is that the sale wasn't his top priority, it was making sure our family got in the right vehicle and that we were happy with what we chose. More
by Happy buyer
Employees Worked With
October 01, 2015
Another outstanding experience. This is the second vehicle I have bought with Justin Allerheiligen from Ford. He has always been honest with me from the start, and I have high respec This is the second vehicle I have bought with Justin Allerheiligen from Ford. He has always been honest with me from the start, and I have high respects for him. He definitely took care of me this second go around, and I have actually handed out his card to other folks who stopped to look at my new truck. I do recommend this outstanding salesman from Five Star Ford to anyone who is interested in buying a new vehicle. More
by BigTex0525
October 01, 2015
Outstanding I went in just to see what was available. I found exactly what I wanted and Joe and sales team gave me an outstanding deal on my trade in I went in just to see what was available. I found exactly what I wanted and Joe and sales team gave me an outstanding deal on my trade in More
by Danny
October 01, 2015
Had a very good and easy experence, not like the BS at most This is my second vehicle from them and they treated me fair each time without the hassle's you get at some dealers. Josh is good to work with and we This is my second vehicle from them and they treated me fair each time without the hassle's you get at some dealers. Josh is good to work with and we got the deal done quickly, I had money coming on the trade in and they got it to me quickly like they said they would do. More
by jleedawg
October 01, 2015
Good Experience This is my 3rd time to purchase a Ford Explorer from Five Star Ford. All my experiences have been good. I will say that both Diron Lintz and Ken McLem This is my 3rd time to purchase a Ford Explorer from Five Star Ford. All my experiences have been good. I will say that both Diron Lintz and Ken McLemore were very helpful and knowledgeable on all the questions that we had. They even delivered my Explorer to me and set up my bluetooth and programmed our excess code to unlock the doors. More
by Miller, Diane 0612
October 01, 2015
great service Sent my father to get alignment done with a in service special, he was abroad they would over charge him. They didn't and them took good care of him Sent my father to get alignment done with a in service special, he was abroad they would over charge him. They didn't and them took good care of him More
by medrano
Employees Worked With
Cameron Worthy
September 30, 2015
Again a good experience The process of buying a car was simplify with the help of a Sales Rep who provided me with the best deals at the moment. The process of buying a car was simplify with the help of a Sales Rep who provided me with the best deals at the moment. More
by cegas
Employees Worked With
Carlton Abrams
