Five Star Ford

excellent service survey great place to purchase, David Hardick is excellent friendly salesman, not pushy and excellent friendly, love the new pickup...thanks David 2nd one yo great place to purchase, David Hardick is excellent friendly salesman, not pushy and excellent friendly, love the new pickup...thanks David 2nd one you have sold us.. More

Doreen goes that extra mile every time we will never buy another car from anyone except Doreen ;) goes that extra mile every time we will never buy another car from anyone except Doreen ;) More

Wonderful, Trusting Experience We had a great experience w/5star Ford. My salesperson was Doreen. Who had previously sold a car to my Husband and he was very pleased w/her, so when We had a great experience w/5star Ford. My salesperson was Doreen. Who had previously sold a car to my Husband and he was very pleased w/her, so when it was time for us to purchase one for me we made a call and that same day I was approved and she had several cars for me to choose from. Everything went smooth considering my credit situation and the small down payment I had at the time. Doreen didn't try to put me in just any ole car, it was something I could afford with great miles and a good monthly payment. She listened and got me what I needed. We will be purchasing again next year for our son. More

2nd to None! I highly recommend Chad Ritter for his professionalism, dedication to customer satisfaction, and knowledge of the Ford vehicle that I purchased. I wa I highly recommend Chad Ritter for his professionalism, dedication to customer satisfaction, and knowledge of the Ford vehicle that I purchased. I was left with the impression that he cared more about my experience as a first time customer of Five Star Ford than making a sale. Brian Amason made the financing portion, something that can be trying, a pleasurable experience. I felt like I was dealing with a friend trying to make sure I received the best the dealer had to offer. My interaction with both Chad and Bryan will go a long way to having me make future purchases from Five Star Ford in North Richland Hills. More

Very friendly staff. Wow, what a great experience. I was actually dreading buying a car but Hector made it very easy. Hector made it more of a conversation than him trying Wow, what a great experience. I was actually dreading buying a car but Hector made it very easy. Hector made it more of a conversation than him trying sell me something. He asked me what my wants and needs are and he delivered on them. Thank you Hector for a great experience buying a vehicle. More

Great Experience with Purchase of 2015 Explorer I initially contacted Five Star Ford via the internet and requested a quote on a 2015 Explorer. Got a quick response from Sherri Goodwin and set up an I initially contacted Five Star Ford via the internet and requested a quote on a 2015 Explorer. Got a quick response from Sherri Goodwin and set up an appointment to come look at the vehicle that weekend. When we got there she had the vehicle ready for us to look at and went through all the features with us. There was absolutely no pressure to buy and they were very quick to match an offer I received from another Ford dealer in the area. No haggling or "let me talk to my manager" scenarios were needed. They quickly appraised my trade in and came back with a fair offer for it. I was expecting to get a low offer on the trade-in because I was getting such a good deal on the new vehicle but they didn't do that. Working with Kenny Wilder in finance was easy and he was very straight with us about what he recommended and what services he didn't think we needed. This was such an easy transaction that I would definitely go back to them again. It's clear Five Star Ford is getting away from the mold of the old school miserable car buying experience. They seem to genuinely care about their customers and appreciate their business. If you're looking for a fair deal then this is a good dealership to visit. More

Great service My entire family is a Five Star Ford vehicle owner. I took my wife to get an SUV and ended up leaving with new trucks for us both! The truck I wanted My entire family is a Five Star Ford vehicle owner. I took my wife to get an SUV and ended up leaving with new trucks for us both! The truck I wanted was located at another dealership and our salesperson, Aaron Dias, wasted NO time in getting it picked up, detailed, and ready for me to take home the same day (A very busy Saturday for the dealership). We got personal attention from Aaron the entire time we were there; not only did he help find the perfect vehicles for my wife and I but he helped us get the features all set up, programmed our GPS and favorite radio stations too!!! He also made sure to sit us down with Elbert "Tut" for finance who took great care of us and explained all the details of our loan. He found us the best rates and went through each document thoroughly before we signed anything! I would never consider going any place else for a vehicle, Ford is the way to go but Five Star Ford is the place to be! More

Outstanding Sales and Finacne TEAM!!!!! Very good experience with both internet sales and finance. Would highly recommend this dealership. Traveled from Oklahoma and was a little cautious a Very good experience with both internet sales and finance. Would highly recommend this dealership. Traveled from Oklahoma and was a little cautious about by in another state but tuned out to be a wonderful experience. Finance guy "Tut" was Great made us feel at ease and clearly stated all the financial responsibility requirements. Sherry and Justin were great as well in the sales dept More

Excellent service as always I have purchased several Ford vehicles over the last 10 years from James Garrett and I have always had a great purchasing experience. I let James kno I have purchased several Ford vehicles over the last 10 years from James Garrett and I have always had a great purchasing experience. I let James know what I am looking for, and he always finds the vehicle at fair price. No price haggling, no high pressure sales tactics, no pushing to sell me more vehicle that what I want. Thanks James!!!! More

No worries ! We have purchased two trucks from Mark Lancaster in the last five years. If we ever had a question, he always answered his phone or called us right b We have purchased two trucks from Mark Lancaster in the last five years. If we ever had a question, he always answered his phone or called us right back if he was with a customer. Five Star Ford is well organized and is a very friendly group. The finance department was stress free. Thanks, Tut ! Thanks Mark for your honesty ! John and Karen Wells More