Five Star Ford

Chad Ritter and the rest of the team get an A+...never had an easier vehicle buying experience. The F & I process was actually enjoyable! had an easier vehicle buying experience. The F & I process was actually enjoyable! More

This is our second vehicle purchased with Carlos, he is GREAT! I came in to drive a Taurus, didn't work out, told Carlos what my 2nd choice was. He found the prefect vehicle, drove over and picked it up GREAT! I came in to drive a Taurus, didn't work out, told Carlos what my 2nd choice was. He found the prefect vehicle, drove over and picked it up had it at N. Richland Hills location with in hours. We purchased a great Fusion that day. Nothing he could have done better. From beginning to end, working with Carlos was a pleasure. We'll be back! More

This was our first car purchase in several years. We couldn't believe the amount of attention we were afforded! We worked with a few different persons throughout the process, primarily with Lee Bates. couldn't believe the amount of attention we were afforded! We worked with a few different persons throughout the process, primarily with Lee Bates. My wife and I are very deliberate purchasers, especially when making large purchases and Lee was right with us, patiently explaining everything, the entire way. He answered every question honestly and directly, some of which we asked multiple times! We visited other dealers in our "quest" and Lee made it easy to return to Five Star. Thanks Lee! And thanks Five Star Ford! Jody and Charee Hayes More

I was in the market to buy a new Ford Fusion. I did all my "pre-buying" homework and knew what I wanted. Looking at dealerships came next; Five Star in North Richland Hills had the selection and so I cont my "pre-buying" homework and knew what I wanted. Looking at dealerships came next; Five Star in North Richland Hills had the selection and so I contacted them. I emailed the Internet sales team and Jim Rich immediately replied and assured me that he was the person to put me in the car I wanted. I gave him a little bit of a hard time in my email, telling him that my time was valuable to me and I didn't want to sit at the dealership all day. He did a great job lining up a few vehicles for me to test drive and I was sold within 90 minutes. I picked my car and returned the next business day to sign documents, give them my trade in and pick up my fantastic new Fusion. It was fast friendly and not stressful in the least. Jim knows what he is doing and did me well! Thanks Five Star and thanks Jim. More

Professionalism and straight forward dealing is what I've twice experienced while Marisa and team have put me in the trucks I wanted at the price point I needed. Props also to Bob Little in finance and I've twice experienced while Marisa and team have put me in the trucks I wanted at the price point I needed. Props also to Bob Little in finance and William Conner in after market. I will deal only with Marisa Thompson for as long as she sells Ford products, and highly recommend her to anyone interested in getting into a new vehicle. More

This is the third time we have dealt with Aaron and his enthusiasm is absolutely captivating. He make us feel like we are his only customers and the world stops when he is dealing with us. His genuine frie enthusiasm is absolutely captivating. He make us feel like we are his only customers and the world stops when he is dealing with us. His genuine friendliness, professionalism, and outright truthfulness is refreshing in our time when "pushy" salesmen seem to be the norm. We look forward to dealing with him again in the future. More

Jimmie was very courteous and very helpful in explaining everything. He was especially helpful in entertaining our 5 year old daughter while my wife and I discussed the purchase. It was definitely one of th everything. He was especially helpful in entertaining our 5 year old daughter while my wife and I discussed the purchase. It was definitely one of the more pleasurable experiences for the whole family. More

Experience was great David was great to work with had been to seveeral other dealer ships around the metroplex including the Gmc dealer chose Five star for the best deal, been to seveeral other dealer ships around the metroplex including the Gmc dealer chose Five star for the best deal, More

Absolutely the best car buying experience I have ever had. I've purchased nine new vehicles throughout my life and never had what I would call a "great" experience until now. I was expecting to have to h had. I've purchased nine new vehicles throughout my life and never had what I would call a "great" experience until now. I was expecting to have to haggle over the price of my trade in and the price of the new truck. Neither happened. Lee gave me prices on both vehicles that I was more than pleased with. Service was excellent also, Sam in aftermarket helped me order add-ons and gave me a truck to use while they were put on. Overall this was a great experience for me. Lee I will see you soon when we bring in my wife's Flex to trade in for a new one. More

I was able to locate this dealership as it came up on numerous search programs for cars. After two months of looking around I decided on 5 Star. I went and as soon as I parked Mr. Farantelli immediately numerous search programs for cars. After two months of looking around I decided on 5 Star. I went and as soon as I parked Mr. Farantelli immediately asked if I needed any help. I talked with Justin Compton, we went back and forth over car details and I was able to execute a test drive. I went and spent three more days checking around for other deals. Unfortunately, the dealership is too far from my mechanic and it took a small snafu in paperwork to allow me the opportunity to get it looked at. Mechanics found nothing wrong, in fact they mentioned the previous owner had taken good care of the engine even replacing all the hoses. Good stuff. Compton wasn't kidding when he announced, "there is nothing wrong with that car". I still haven't found a dealership with better options. More