Jeff Crabtree

1 ONE STAR – BUYER BEWARE. DISHONESTY, DISRESPECT, AND ZERO ACCOUNTABILITY. If you are considering purchasing a used vehicle from 5 Star Ford, I strongly encourage you to t DISHONESTY, DISRESPECT, AND ZERO ACCOUNTABILITY. If you are considering purchasing a used vehicle from 5 Star Ford, I strongly encourage you to take your business elsewhere. Our experience with this dealership, particularly salesperson Kimberly Pendley and manager Jeff Crabtree, has been nothing short of appalling. We purchased a used Ford F-150 for our 16-year-old son. Having experienced vehicle issues in the past, I made it a point to ask Kimberly MULTIPLE times about the mechanical condition of the truck, specifically the engine and transmission. I was repeatedly assured that the vehicle was in excellent condition and that its only imperfections were cosmetic, such as minor scratches and dents. Those assurances proved to be worthless. Within ONE WEEK of bringing the truck home, we discovered significant fluid leaks, leaving what appeared to be oil or transmission fluid stains all over the street, of various ages. I immediately contacted Kimberly, who instructed us to bring the truck to the dealership the following day for inspection. What happened next was even more disturbing than the mechanical issues themselves. Because I was working, my mother and my 16-year-old son brought the truck to the service department, just to be told they have zero knowledge of the truck getting service of any kind. I then instructed my son to go and search for Kimberly at the sales department. Instead of receiving professional assistance, they were met with hostility, defensiveness, and an astonishing lack of customer service. When I attempted to speak to Kimberly over the phone , she flat – out REFUSED, stating “ I do not want to talk to her”. Let that sink in. The salesperson who sold me the vehicle refused to speak to me when a serious problem arose just days after the purchase. Then came an equally concerning conversation with manager Jeff Crabtree. Jeff stated that had they fixed the truck, it would have been priced at $23,000 instead of the $17,000 we paid. An extraordinary statement to make to a customer who had been repeatedly assured that the vehicle was mechanically sound. When the implications of his statement became apparent, he began backpedaling. But perhaps the most shocking comment came from Kimberly herself. When my mother explained that we would NEVER have purchased the truck had known about these issues, Kimberly responded: “People buy broken cars all the time.” Unbelievable. We did not knowingly purchase a broken truck. We purchased a truck based on the representations made by YOUR salesperson. There is a significant difference. Neither my mother, nor my child deserved this treatment. The true measure of a dealer is not how they treat you while taking your money. It is how they treat you when something is wrong. 5 Star Ford of North Richland Hills failed miserably. To anyone considering buying a vehicle here: Do not mistake a salesperson’s assurances for proof of vehicle’s condition. Get an independent inspection, demand documentation, and think very carefully before trusting this dealership with your money. Five Star Ford may be the name, but our experience deserves ZERO stars. More

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The Five Star experience was great! No pressure from start to finish. Mr. Alfred El-Darazi is a fantastic sales consultant. He answered every question and made sure we were satisfied be No pressure from start to finish. Mr. Alfred El-Darazi is a fantastic sales consultant. He answered every question and made sure we were satisfied before proceeding to finance. The finance department was a breeze. Mr. Elbert (Tut) Edwards was very professional, explained all of our options clearly and was very patient. This was our first "no stress" experience at a dealership. Thanks for a job well done!! More

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I love the way they took time out to explain everything to me and Alfred was such a good salesman I have bought 2 cars from five star Ford and I will by my next one there to me and Alfred was such a good salesman I have bought 2 cars from five star Ford and I will by my next one there More

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Five star Ford is a large dealership with a awesome amount of inventory to choose from so you can find any color or package you’re looking for why waste time any place else they’re a great dealership a amount of inventory to choose from so you can find any color or package you’re looking for why waste time any place else they’re a great dealership and each department More

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We where so tired looking at trucks but decided to pull into Five Star Ford in NRH, was looking for a used F350, a gentleman asked if he could help us and we told him what we were looking for. To make a lo into Five Star Ford in NRH, was looking for a used F350, a gentleman asked if he could help us and we told him what we were looking for. To make a long story short, Alfred was fantastic! Not only did he help get our New used truck, he did way above and beyond and was wonderful salesman! Thank you Sam Pack's Five Star Ford! Kirk and Cherri J More

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Five Star Ford was helpful, courteous, and accommodating. Gary Crosby did a great job with assisting our family with the purchasing process of our beautiful 2019 Cadillac Escalade. Thank you!. Gary Crosby did a great job with assisting our family with the purchasing process of our beautiful 2019 Cadillac Escalade. Thank you!. More

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Great selection, nice place… Couldn’t give them a five star review because it took significantly longer to get my car than anticipated And communication could’ve been better star review because it took significantly longer to get my car than anticipated And communication could’ve been better More

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Alfred el-Dara thank you for treating me like family 5 vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you More

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Alfred and 5star Ford were fantastic. They both did everything they could to get me the best deal on the Expedition I wanted! We will be back to see them again for our car needs! They both did everything they could to get me the best deal on the Expedition I wanted! We will be back to see them again for our car needs! More

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Alfred was top notch on every part of the process! He was available for any questions we had and made the overall experience very easy and enjoyable. We also enjoyed chatting with him…so interesting! He was available for any questions we had and made the overall experience very easy and enjoyable. We also enjoyed chatting with him…so interesting! Thanks for making our Five Star Ford purchase truly a five star experience! ⭐️⭐️⭐️⭐️⭐️ More

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