Five Star Ford

I went shopping for a truck and having owned a Ford F150 years ago, I knew without a doubt that is what I wanted. I sent in an inquiry via the internet not understanding how it worked. Marisa was very pat years ago, I knew without a doubt that is what I wanted. I sent in an inquiry via the internet not understanding how it worked. Marisa was very patient with me throughout the experience, explaining the difference between internet options and walking in to the dealer. I sent in my request the first week of January and knew I was going to have to wait until the end of month, Marisa was very understanding with this and didn't turn me away. She was knowledgeable and worked very hard to ensure I would get exactly what I wanted in the Ford F150. She searched all locations from where they could do a trade and made sure I was able to stay within my budget. I have to say, this was the best experience I have ever had purchasing a new vehicle. I had mentioned in the phone survey that the fincance was a 4, this to me had no reflections on Marisa whatsoever. I thought I was rating the finance department personnel and felt the gentleman I dealt with was very inpersonable. Marisa did wonderful work to ensure the financing was within my budget and also to make sure leasing would not be a better option. I would, without any doubt, refer any of my friends to Five Star Ford and most importantly, Marisa Thompson. More

The 'computer age', my salesman Jim Rich, and my son-n-in-law combined to make the purchase of my new Focus extremely easy. Mr. Rich had sold me Fords in the past and it was a pleasure to have him son-n-in-law combined to make the purchase of my new Focus extremely easy. Mr. Rich had sold me Fords in the past and it was a pleasure to have him help with this purchase. My son-in-law drove my trade in to the dealership for appraisal and Mr. Rich personally delivered my new car to my home and explained all the new features in the comfort of my own driveway! Thank you, Jim! More

I have never been a Ford driver, but my experience with Aaron and Carlos at Five Star Ford changed my mind. Besides the amazing F-150 truck, Aaron's knowledge and patience with me over my deliberating for Aaron and Carlos at Five Star Ford changed my mind. Besides the amazing F-150 truck, Aaron's knowledge and patience with me over my deliberating for 6 MONTHS really impressed me. What really sold me was that Aaron kept in contact, answered all my questions even the silly ones, but never pressured me or pulled the "Salesman Act" of gotta buy today or be left out. Aaron is extremely professional and honest, but able to make a major purchase an enjoyable and less stressful event. Sam O'Reggio not only sold me after market accessories, but took the time to get to know me and show me how those accessories work. It wasn't just a sale to him. Will recommend the Five Star Ford Team to all my friends and family. More

There was no hassle in dealing with the sales team. We had gone to 3 other dealerships in the area and they all were very frustrating in dealing with the sales department. We walked into Five Star told t had gone to 3 other dealerships in the area and they all were very frustrating in dealing with the sales department. We walked into Five Star told them what we wanted and what our price range was, and they got us what we wanted and in our price range. The whole experience at Five Start was so stress free and great, they actually made my husband's headache from shopping for a vehicle go away. Thank you to Greg Miller, Jeff Crabtree, and Kenny Wilder for making the buying experience HASSLE FREE!! More

I had a great experience and was really satisfied with the overall treatment by my salesman and the finance department. I will be glad to refer my salesman and dealership to all my friends. the overall treatment by my salesman and the finance department. I will be glad to refer my salesman and dealership to all my friends. More

My wife and I had been shopping for a new car for her for sometime. We decided to stop by 5 Star in North Richland Hills and met Greg Miller. Greg is very personable and knowledgeable and made us feel at ea sometime. We decided to stop by 5 Star in North Richland Hills and met Greg Miller. Greg is very personable and knowledgeable and made us feel at ease. We did not buy that night, but Greg kept in touch without being pushy. When we made the decision that we were going to buy we went back to see Greg and he made the entire process painless and efficient (despite our many questions and indecision about which color). We would enthusiatically recommend Greg to anyone looking for a new car. We got a good deal at the dealership and found a sales professional we will work with in the future. More

I worked with Lew Taylor on a new Focus. Lew was very knowledgeable about the vehicle and was able to answer all my questions. He was very straightforward with the pricing options and he worked very hard knowledgeable about the vehicle and was able to answer all my questions. He was very straightforward with the pricing options and he worked very hard to get me the most out of my trade-in. Overall the sale was a very smooth. Lew was great to work with. More

My 2008 F150 had a electrical problem that the Millineum would not cover.I think that was b.s. All it took was a call to Jim Rich and the process began.Jim found a new F150 that he knew I would like.He was would not cover.I think that was b.s. All it took was a call to Jim Rich and the process began.Jim found a new F150 that he knew I would like.He was able to give me a good price for the 2008 and a good deal for the 2011 F150.The process was painless.Three and one half hours and I was headed home with my new F150.Special thanks to Jim, Kelly and Bob for this experience. More

I actually just came in to look around... but Kolynn Smith made everything so easy and it was the most stress free car buying experience ever! It was also pretty cool that after we got done with the tes Smith made everything so easy and it was the most stress free car buying experience ever! It was also pretty cool that after we got done with the test drive we bumped into one of the owners (Tony Pack). He greeted us and made us feel very welcome. After we got out of finance we had to wait a little bit for our car to get cleaned but that was alright because Kolynn took us upstairs and showed us all the awards they had been given and shared a few stories about Five Star. I am very happy with my purchase and will come back and buy from Five Star Ford again. Thanks for all your help! More

everyone there very friendly. shortest time i have ever spent at a dealership when purchasing a new vehicle. wait for financing was not long and once in there paperwork completed and out in no time at all. spent at a dealership when purchasing a new vehicle. wait for financing was not long and once in there paperwork completed and out in no time at all. great company would recommend to everyone. More