We love working with Marisa Thompson. This is the 3rd car we have bought from her. She is very personable and not pushy at all. She cares about your needs and gets you the best deal. We wouldn't go anywhere else!
"Bought out Ford Lease"
Excellent service and no pressure from sales or finance to buy another vehicle or extended warranty. Tut Edwards, Finance Manager was very helpful and answered all my questions. A completely different and much more professional experience than trying to do the same at another 5-Star dealership in the meteoplex. Jesus in sales was also excellent in helping in the buy-out process without sales pressure. Great customer service!! Adam Ibarra in Parts fixed my key FOB as a courtesy when other dealer wanted $250 to replace it.
"Lease 2019 Ford Escape Titanium at Five Star Ford."
- Mike & Sherryl B.
Had a wonderful, no hassle, no pressure experience turning in an Escape leased from another Ford dealership and leasing a new Escape from personal leasing manager Marisa Thompson at Five Star Ford in North Richland Hills, Texas! She made it possible to take care of remaining payment on old lease and drive away the same afternoon with no money out of pocket — with a monthly payment LESS than the old lease! She also showed how to connect a smartphone to the Ford Sync system and explained all its neat features. Very happy with Marisa, and will do business with her again! Thank you, Marisa! Also finance manager David Welch was a joy to work with. Completing the leasing paperwork was the smoothest and quickest ever experienced! Thank you, David!
My family has been buying cars from here for as long as I can remember and our experience is always the same: top notch customer service. This was my first time purchasing a car all on my own and they made the process so easy and answered every question I had completely truthfully. I can’t imagine going anywhere else, they have my business for life as far as I’m concerned!
"Marisa Thompson is Fantastic!!"
- John Donnelly
I simply sent Marisa the details of the truck I was looking for. Since some of my choices are outdated (manual windows and locks) she worked tirelessly to find me the closest version to what I was looking for. I went in, looked at the truck, visited Marisa for about 30 minutes, then called her later on to tell her I would take it. She arranged the spray in bed liner and had everything lined out when I got to the dealership to sign the paperwork. Truly a great person and asset to Sam Pack and the 5 star Ford family. Bubba in financing made the numbers as painless as possible and was very detailed. He jumped through hoops to help me service my new truck at a dealership closer to my house. Thanks Bubba and Marisa!
"Great experience "
Marisa was very helpful by finding time in her schedule to squeeze me to getting me a car I wanted within my budget. Easy process.
Marisa was amazing she work with us on our payment made sure that my son got the car he wanted, explained all the details of the car, Thank you!
Our personal vehicle person has been Marisa since 2003, and hopefully in the future. We consider her our a friend. She is always excited to see us, has always been helpful thru the ups and downs of life. We would not purchased or lease a vehicle from anyone else. Best ever!!!
"2019 Mustang GT/CS Purchase"
Recently visited Five Star Ford to look for a new vehicle for my father since his truck lease was up. We went in with little expectation other than we new we'd be greeted by friendly faces. My parents have both purchased vehicles from Marisa over the past decade multiple times, and have always been satisfied with the purchases. Regardless of it being a busy Memorial Day for the dealership, we were seen quickly and the process of narrowing down a vehicle to test drive was very smooth. After test driving a 5.0 mustang my father was happy, but still wanted to look around. That's when we came across the GT/CS, and though we assumed it would take a good amount of time to go back in and take care of what was necessary to test-drive, it was all speedily taken care of. Needless to say, we look forward to continued business with the dealership in the future. Needless to say everything from Marisa's kind and honest attitude toward the process down to Joe Vazquez's handling on the financial side of things went smooth and without a hitch, making the process easy and painless.
Other Employees Tagged:
"Amazing customer service!!"
We have been a customer of Marisa's at Five Star Ford in North Richland Hills for about 10 years!! She always works hard to answer all of our questions and treats us just like family!! We will continue to buy our cars from her!!