Five Star Ford

I found myself in a situation of having to trade-in my old F150. I used the internet to look for trucks in the DFW area which lead me to Five Star Ford and Sherri Goodwin. After explaining my needs, she old F150. I used the internet to look for trucks in the DFW area which lead me to Five Star Ford and Sherri Goodwin. After explaining my needs, she quickly found several options on the lot. She provided history on each vehicle I was interested in, and answered all my questions. This was a no hassle experience. I made a purchase that day. Sherri's knowledge and great customer service played a big part in my decision to purchase from Five Star. My new (used) truck is great! More

Robert was excellent to work with. I described to him what I wanted,what I didn't want and he accomodated all my requirements. As I had questions along the way-he answered them. Robert picked me up what I wanted,what I didn't want and he accomodated all my requirements. As I had questions along the way-he answered them. Robert picked me up at the airport-a favor I greatly appreciated. Generally, Robert understood what I wanted and was a pleasure to work with. More

Carlos was very homes and straight to the point. He didn't try to "sell" us the car. His philosophy, as we saw it, was "here it is, if you want it ." He seemed sincere and genuine, not someone who ju didn't try to "sell" us the car. His philosophy, as we saw it, was "here it is, if you want it ." He seemed sincere and genuine, not someone who just wanted another sale. Even after the deal was done, he helped is set up our sync and various things. The finance guy, I can't remember his name, was the same way. He was very matter-of-fact, yet helpful. Overall, it was as painless as car buying could be. More

We liked Lee. We got a recommendation to use him as our salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine th salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine that has proven problems, which should have been corrected by recall or notice and then when we go to buy a new Ford F250 you offered us zero- literally $0, for our trade-in. That smells. You sell "value and highest resale" but that is just BS. That diesel should go 300,000 miles without the problems we had and Ford just figured it was our problem and offered us $0 at trade-in when we're buying a new one! The only reason we stayed with Ford instead of buying the Chevy/GMC 2500 or the Ram 2500 was the bed size was bigger - 6'10" (wall to gate) and we needed that. More

They are all very wonderful to work with. Five Star HR hires the very best emplyees. The Employees are truly personal and professional. They make you feel like you are part of the "Family". In Texas, th hires the very best emplyees. The Employees are truly personal and professional. They make you feel like you are part of the "Family". In Texas, that is something to be proud of. Five Star is truly blessed to have such employees. We have had the honor of working with Chad Ritter and Robert Brown. These guys are what Five Star is all about " Customer First". We will continue being repeat customers, because of how Five Star treats and respects the customer. Thank you, Mr. Pack for having such wonderful men and women to do business with. May the Blessing of God be upon you and your staff. Best regards, Bobby and Melinda Tamplin More

Everyone was helpful from the minute I walked in the door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were kno door. They answered all my questions, were completely honest about my trade-in, and let me have it back before it was too late. Plus, they were knowledgeable and courteous without being high-pressure. Had a great experience. More

The buying experience I had at 5 Star Ford in NRH was great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From s great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From start to finish he did everything he possibly could do to make sure I was happy with the transaction. Rick got me in and out of the dealership quickly so I could get back to work . I will definitely be back to see Rick when I need another vehicle for my wife, sons etc. Lee Clanton was also very helpful in explaining the sync system in my new F-150. He is an expert on it and he made me comfortable with how it worked before I left the dealership. Thanks again for making my buying experience a fantastic one. More

Sherry Goodwin was tremendously helpful in making this deal happen quickly and the finance person was equally helpful. I needed to get this truck for my son to have to take to college in a matter of two d deal happen quickly and the finance person was equally helpful. I needed to get this truck for my son to have to take to college in a matter of two days and Sherry and her team got it done. More

We have been relocating from Europe to the US and had to get two cars. Doreen Parker did a fantastic job throughout the process. We ended up with a 2011 Ford Expedition and a 2011 Ford Taurus. Doreen knows get two cars. Doreen Parker did a fantastic job throughout the process. We ended up with a 2011 Ford Expedition and a 2011 Ford Taurus. Doreen knows what customer service means! 5-Star Ford will be for sure our first choice when it comes to buy an additional car. More

I would to say that Mr William Perez was a very qualified saleman. He was very kind, quick with his answers when asked. He worked very very hard to meet what I was wanting to pay. He went far and above to saleman. He was very kind, quick with his answers when asked. He worked very very hard to meet what I was wanting to pay. He went far and above to help us out. The next time I am wanting another vehicle I sure hope he is still at Five Star. This was the first time that Five Star has dealed with me.....I have been there 4 times and no one would deal with me and I explained this to Mr Perez and he stated he wanted to be the first person to get my business at Five Star...and he did..So, Mr Perez is a very excellant saleman...Thanks again Mr Perez More