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Five Star Ford of Dallas
Dallas, TX
1,091 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,091 reviews
April 15, 2024
DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More
by chism8166
Helpful April 14, 2024
I know how intimidating it might be when purchasing a vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purch vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purchase. Next time you go, ask for Adrian! I promise you, you won't regret it. Awesome customer service!!!! thank you Adrian! More
by Karen L
Employees Worked With
April 14, 2024
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
by fredlcruze
Employees Worked With
Steve DeHaven and several others
April 13, 2024
Allen was by far the best sales person I have dealt with !! This have been a seamless experience I have bought over 20 vehicles and this has the most easiest process i have been apart !! Brett was a great s !! This have been a seamless experience I have bought over 20 vehicles and this has the most easiest process i have been apart !! Brett was a great source of information also!!! On top of that its a beautiful !! More
by pool.pros
April 12, 2024
Allen is a great person to buy a truck from. Everything was via phone and email and very easy to buy. Also gave me a great deal. Will buy my next Ford from Allen. Everything was via phone and email and very easy to buy. Also gave me a great deal. Will buy my next Ford from Allen. More
by rxkitch
Employees Worked With
April 11, 2024
Raed was helpful and efficient! We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able to get a great deal going with our trade and the preowned vehicle we bought! If we had more time we would have asked for a detail to get a few stains/messes out of the new car but other than that it was a great experience! More
by LPowers
April 08, 2024
Allen was patient and very helpful . We would certainly work with him again. Give him a call!! We would certainly work with him again. Give him a call!! More
by billylonghome
Employees Worked With
April 06, 2024
Phenomenal Doesn't Even Describe What I Have Experienced With Allen !! My goodness his attention to detail and conversations were mind blowing! Im Very Ecstatic To Get Into My New Vehicle But Even More Surp With Allen !! My goodness his attention to detail and conversations were mind blowing! Im Very Ecstatic To Get Into My New Vehicle But Even More Surprised I Didnt Have To Sit In The Dealership For More Than An Hour! By Far The Best Service I could ask for !! Been Too A lot Of Dealerships And This Was By Far 10X Better Than My Best Experience Anywhere Else ! More
by Donelle121
April 06, 2024
Great customer service and very knowledgeable with different ford vehicles. Also was very impressed with his communication even after he was off of work he still contacted me throughout the entire pro different ford vehicles. Also was very impressed with his communication even after he was off of work he still contacted me throughout the entire process from the internet to the final sell and even with the upgraded parts that I purchased through Allen. More
by Nick Madison
