Five Star Ford of Dallas

I want to start by recognizing Allen and Raed. They were both great communicators throughout the process, and Allen especially stayed on top of everything and kept me informed. I truly appreciate They were both great communicators throughout the process, and Allen especially stayed on top of everything and kept me informed. I truly appreciate the effort he put into helping me. When I asked what options were available to swap trucks after the mechanical issues, Allen directed me to his manager, Shaun Anderson, to discuss those options. That said, I purchased a used truck that was presented as a solid, reliable vehicle. Less than three days after bringing it home, it needed a new fuel pump. To the dealership’s credit, they replaced the fuel pump at no cost to me, which I genuinely appreciate. However, the truck then spent about two weeks in their service department, meaning I was without my newly purchased vehicle for most of my first few weeks of ownership. Not long after I got the truck back, the check engine light came on again due to an engine misfire. After experiencing multiple mechanical issues almost immediately after purchasing the truck, I asked about the possibility of swapping it for another vehicle. Initially, I was disappointed to learn that the trade-in value offered was approximately $5,500 less than what I had paid, despite owning the truck for less than 20 days—and with nearly half of that time spent at the dealership for repairs. Considering how quickly the problems surfaced and how little time I’d actually been able to drive and enjoy the truck, I had hoped the dealership would be willing to offer a solution that better reflected those circumstances. After Shaun learned the full scope of the situation, he took the time to have a candid conversation with me. We were able to discuss my concerns, and ultimately we came to an agreement that worked for both of us. I appreciate him taking the time to listen and work toward a resolution. Buying a used vehicle always comes with some level of risk, and I appreciate that the dealership stood behind the fuel pump repair under warranty. While the experience started off on a frustrating note due to the unexpected mechanical issues, I also believe it’s important to recognize when people make an effort to resolve a situation. Allen and Raed provided excellent communication throughout the process, and I appreciate Shaun’s willingness to listen and reach a mutually agreeable solution More

Raed was fantastic. He didn’t try to pressure me at all and answered all texts/calls quickly even after the sale. He even helped facilitate some service items that wer He didn’t try to pressure me at all and answered all texts/calls quickly even after the sale. He even helped facilitate some service items that weren’t his responsibility. If you are looking for a vehicle, go see Raed. John in finance was great. He was honest about what each of my options were and even gave advice on that gave me more of what I wanted and needed vs what was the most expensive option. Preston and Lupita were great in taking care of some after market add-ons I wanted. They were upfront and transparent with the entire process. Work was completed in a timely manner and kept me updated throughout. More

I contacted seven Ford dealerships across the DFW area while searching for a 2026 Ford Expedition King Ranch. I knew exactly what I wanted, what I was willing to pay, and how quickly I was prepared to buy while searching for a 2026 Ford Expedition King Ranch. I knew exactly what I wanted, what I was willing to pay, and how quickly I was prepared to buy. Allen Elmore was the only salesperson who immediately understood that. Within five minutes of our first conversation, Allen sent me a video of the vehicle. Within twenty minutes, I had a complete quote. There were no games, no pressure tactics, and no endless back-and-forth negotiations. I told him exactly where I needed to be financially, asked for a very aggressive discount, and he came back with the right number the first time. That level of responsiveness and professionalism is rare. While other dealerships took hours—or even days—to provide quotes that were still nowhere near my target, Allen respected my time, listened carefully, and delivered exactly what he said he would. Because of that, I purchased the vehicle the same day. When I arrived at the dealership, Allen had everything prepared and ready to go. The vehicle was detailed, organized, and waiting for us. Throughout the entire process, he was professional, knowledgeable, and efficient. I've purchased enough vehicles over the years to recognize the difference between a salesperson who relies on pressure and one who earns business through competence and trust. Allen is firmly in the latter category. He communicates clearly, follows through on his commitments, and makes the buying process remarkably easy. If you're looking for someone who values your time, treats you with respect, and delivers on what he promises, I highly recommend working with Allen Elmore. More

Five Star Ford dealership is an outstanding dealership, also Joe Crawford is an amazing salesman I truly appreciate his patience and professionalism of services also Joe Crawford is an amazing salesman I truly appreciate his patience and professionalism of services More

Fast, easy transaction from the time I ordered my truck to delivery. Finance team was also easy to work with as well as the aftermarket team. to delivery. Finance team was also easy to work with as well as the aftermarket team. More

Anthony was great getting my Mustang fixed , couldn’t be happier. Great job Anthony . Yep happier. Great job Anthony . Yep More

I am an out of state buyer. The entire process was smooth and easy. Joe and John covered all the bases and answered all my questions. Prices were great. The entire process was smooth and easy. Joe and John covered all the bases and answered all my questions. Prices were great. More

Excellent service, great prices. Great experience. Easy to work with. Huge selection of cars & trucks Great experience. Easy to work with. Huge selection of cars & trucks More

I recently purchased an F-150 from 5 Star Ford, and the experience was outstanding from start to finish. My sales representative, Darian, went above and beyond to make the process smooth and stress-free. H experience was outstanding from start to finish. My sales representative, Darian, went above and beyond to make the process smooth and stress-free. He took the time to work with me, answer all my questions, and made sure I was completely taken care of throughout the entire purchase. If you’re looking for a new vehicle and want excellent customer service, I highly recommend Darian and the team at 5 Star Ford. Thank you for making my truck-buying experience such a positive one! 🚘🇺🇸 More