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Five Star Ford - Service Center
North Richland Hills, TX
416 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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416 Reviews of Five Star Ford - Service Center
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January 02, 2016
Chaotic, Rude, Unprofessional I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do t I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do the work. Mainly Johnny Tisdale, who their towing guys were using. From my first interaction with him, I knew they were wrong. Jeff from my maintenance place Alliance Dyno spoke to Johnny on the phone told him he was sending me over with a package that had everything ready to go. When I got there, we had to start at square one. And his attitude was completely rough. Like I was some chick that had no clue what was going on. That is what really aggravated me. Next was the fact that the warranty had not yet been transferred to my name. I had been to Grapevine Ford and they had done warranty work, with no problems. They knew I was working on getting it transferred. Johnny said he called and talked to someone named Kirsten in Finance and told us where to go. When we got there we were so confused no one knew who or what we were talking about but luckily we found a nice Finance Sales Manager, Marie Chase, to help us. This was the silver lining of the whole experience. She was extremely helpful in getting what we needed. It was completely chaotic, my Dad was out of town and this paper had to be signed. I had to get him to drive to a business in town to get to a fax to get this done basically for Mr. Tisdale. The next problem was that my insurance card was out of date. Well, of course it was, now I cannot blame this on him, but gosh by now I was about to have fumes coming out of my head. Really I just had done a title transfer and renewed plates. I am not driving a $50k vehicle with no insurance. But please once again, let me be inconvenienced and make sure that I look like the idiot. I call and get the correct one faxed, not emailed like he wanted. Are they not supposed to bring you a clean vehicle? Whose department is that? Well, they messed up too. Dirty and dusty. It is not that I expected it, but I thought that it was a service provided. Never again will I go to this awful dealership. More
by PamelaM
January 01, 2016
we went for a state inspection We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definat We went in for a state inspection. Steven was our service person. He guide us through the procedures and everything went just as he said. Will definately go back. Thank you Steven and 5 Star Ford. More
by steve
Employees Worked With
Steven Carter
December 30, 2015
Great Sales and Service Staff I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the sale. I'm the "car guy" in the family, so when friends or family are looking to purchase a Ford, this is the dealership I point them to. Last week I took my mother's Ford Focus in for some warranty work. As usual, Jose from the Service Department kept me informed as to the status of the repair. I used to despise dealing with Service Representative, but when it comes to needing to get my Fords worked on I know I can count on Jose keeping it honest and getting any problems remedied in a timely manner. More
by KeenOne
Employees Worked With
December 30, 2015
Outstanding Service I was able to have a one-on-one tutoring session with Jimmie Matthews on my SYNC system on my Ford Edge after the service department had finished the I was able to have a one-on-one tutoring session with Jimmie Matthews on my SYNC system on my Ford Edge after the service department had finished the Auto Butler on the car. I had some specific questions that he was able to answer to help make my daily association with SYNC very positive. When he learned that I was receiving a new I Phone within the next day or so, he was also able to update some software to make the synchronization to the new phone much easier and efficient. He spent well over an hour with me which I Greatly appreciated since I drive a long distance from my home to get to 5 Star Ford. I would recommend this dealership to anyone who wants to get a new or used car or truck. More
by dmills
Employees Worked With
Jimmie Mathews
December 24, 2015
Great buying experance and excellent service From the moment my wife and I arrived looking for a specific truck, Jim Fairweather was astute and made the buying experience a pleasure. During the f From the moment my wife and I arrived looking for a specific truck, Jim Fairweather was astute and made the buying experience a pleasure. During the financing Anthony Snyder,a well informative and easy going but an attentive attitude made the purchase enjoyable. Once purchased there was verious work that had to be done on the truck, which all service staff made the transition from working on our vehicle to completion of work very quick and easy. When we buy another vehicle, it will no doubt be from Five Star Ford of North Rihland Hills. Thank you to all the staff and hard working employees of Five Star Ford! More
by The Glasco's
Employees Worked With
Other Employees :
Jim Fairweather, Anthony Snyder, Alan Holcombe, Michael Fitch
December 23, 2015
Excellent! Great service from Jose Garza and the service department. I always feel valued and appreciated when I go into the service department at Five Star For Great service from Jose Garza and the service department. I always feel valued and appreciated when I go into the service department at Five Star Ford. More
by NancyKohlman
Employees Worked With
December 22, 2015
Service department my ventilation failure right I've always had planned maintenance and repairs performed at Five Star since purchasing my 2011 F150 there. The heater in my out of warranty truck fa I've always had planned maintenance and repairs performed at Five Star since purchasing my 2011 F150 there. The heater in my out of warranty truck failed prematurely along with the heated driver's seat. Just noticed both when the weather recently started turning cool. Five Star diagnosed a failed heating grid in the seat and failed blend door actuators in the ventilation system, which would require removing the dashboard to repair. Both repairs would cost $1440, mostly in labor. Service Advisor Alan Holcombe suggested I contact Ford's customer support line directly to see if the manufacturer would be willing to provide some assistance. I did, with the result that Ford and the Five Star service manager agreed to cover 1/3 of the cost of the repairs each. I thought this was a very fair resolution to the problem. The repairs were made quickly and completely. More
by Taggart
Employees Worked With
Alan Holcombe
December 22, 2015
Tires and alignment Ron kept me up to date and the car was done on time. He has been consistently the one service representative that my wife and I go to if we need serv Ron kept me up to date and the car was done on time. He has been consistently the one service representative that my wife and I go to if we need service done More
by John jurgess
Employees Worked With
December 22, 2015
Professionalism This was my second visit to Five Star Ford, and I was just as pleased with the level of service. Ron made things happen so that I would not be inconve This was my second visit to Five Star Ford, and I was just as pleased with the level of service. Ron made things happen so that I would not be inconvenienced, and at 4 days before Christmas it has been most appreciated. More
by E Howell
Employees Worked With
December 15, 2015
Super Fast Had a lighting computer programming issue. Great communication from the service department. Sean got it done very quickly and at a good price. Thanks Had a lighting computer programming issue. Great communication from the service department. Sean got it done very quickly and at a good price. Thanks. again for your speedy service. More
by Pappy74
Employees Worked With
Sean Billhymer
