Five Star Subaru of Grapevine

Kyle worked with me in replacing new tires on my Subaru Outback. He was patient in explaining the point inspection. Also gave this senior lady excellent directions on how to get home from the dealership! Outback. He was patient in explaining the point inspection. Also gave this senior lady excellent directions on how to get home from the dealership! More

I visited this dealership to evaluate the trade-in value of two vehicles. When we arrived, both cars were operating perfectly with no warning lights. After the dealership completed their inspection, both ve of two vehicles. When we arrived, both cars were operating perfectly with no warning lights. After the dealership completed their inspection, both vehicles SUDDENLY showed check engine and multiple service lights at the exact same time — something that had never happened before. This was extremely concerning and immediately damaged my confidence in the inspection process. After some time, the staff told us the issue was caused by “communication errors” and that both vehicles were fine. While I appreciate that nothing was ultimately wrong with the cars, the situation felt unsettling and raised serious questions about what happened during the inspection. Purchasing or trading a vehicle requires trust, and unfortunately this experience did not leave me feeling comfortable enough to move forward with this place. I would encourage future customers to take a picture of your cars to show no warning lights and everything is fine before you hand your keys to them!!! One star only for sales guy named Red who has been super nice during the visit. More

Have always received excellent service and on my third Subaru from Five Star Subaru. Will continue to trust them with all of my service needs. Subaru from Five Star Subaru. Will continue to trust them with all of my service needs. More

Thank you Nart for listening and getting me in and out in one hour!! Subaru Grapevine team did.a great job! one hour!! Subaru Grapevine team did.a great job! More

Tyler B was amazing. Very kind, respectful, and professional. Quick and thorough service. Honored my request to not adjust the seat. Very kind, respectful, and professional. Quick and thorough service. Honored my request to not adjust the seat. More

We have bought 3 vehicles from Five Star in Grapevine and have never had a bad experience. Our salesman, Bill Klozik, assisted us in the best way through all 3 purchases. Likewise, the service dept. is alway have never had a bad experience. Our salesman, Bill Klozik, assisted us in the best way through all 3 purchases. Likewise, the service dept. is always pleasant, dependable and spot in fixing any problems or folk general service. More

This is my second time buying from them. They have always been professional and courteous. I’ll be sure to look them up if I need to buy another vehicle They have always been professional and courteous. I’ll be sure to look them up if I need to buy another vehicle More

Service was great. Service advisor was great and very profesional. Facility was super claran and great amenities. Service advisor was great and very profesional. Facility was super claran and great amenities. More

No surprises and I love my new car. Pleasant atmosphere and experience. Already recommended to family and friends. Pleasant atmosphere and experience. Already recommended to family and friends. More

Coming here since 2019 for service. Apart from my Subie being in the best hands in the shop, the facilities are always clean and well maintained which makes waiting there more enjoyable Apart from my Subie being in the best hands in the shop, the facilities are always clean and well maintained which makes waiting there more enjoyable. More