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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,466 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,466 reviews

September 17, 2022

Made noon apt then all service personnel went to lunch and no one’s car worked on for 30 min. Next time will not make appointment at lunch time. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 18, 2022 -

Five Star Subaru of Grapevine responded

Thank you for your candid feedback. Please reach me at thooman@sampack.com or 817-438-1700. I would like to hear more about your experience. Customer satisfaction is a top priority and I hope to have the opportunity to personally welcome you back to the dealership when you have future care needs. You are a valued customer! Sincerely, Tony Hooman, General Manager

September 17, 2022

When I inquired about the Honda Odyssey, I received prompt attention. The salesman, Chief James Inim, made an on-the-spot video showing me all the features of the vehicle. He even addressed me by name More

by cacoleman93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2022 -

Five Star Subaru of Grapevine responded

Cacoleman93, On behalf of Chief and the entire Five Star Subaru staff, thank you for shopping at our dealership. To help you enjoy your car, stop by or give us a call at 817-438-1700 when you have technical or care questions. We remain available to help with all of your future auto concerns. Take Care, Doug Laymon, Sales Manager

September 16, 2022

They listen to what we were looking for and took care of us at a good price. More

by estlerbrian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Five Star Subaru of Grapevine responded

Estlerbrian, Welcome to Five Star Subaru. Providing you with focused services is the goal. When you have questions about your new Subaru, we remain available at 817-438-1700. Thank you for rating your visit. Best Regards, Doug Laymon, Sales Manager

September 16, 2022

Very friendly staff and a super comfortable waiting area. Highly recommend them from sales to service! More

by Jjnich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Five Star Subaru of Grapevine responded

Jjnich, We appreciate the chance to help with your vehicle's care at Five Star Subaru. Johnnie and our techs welcome the chance to address future concerns at 817-438-1700. Thank you for your business and review. Take Care, Tony Hooman, General Manager

September 15, 2022

Had one of the best shopping and ordering experience. Hayden was very helpful and did a great job at keeping me updated. More

by medranoprince
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Five Star Subaru of Grapevine responded

Medranoprince, We are here to help you enjoy your new Subaru! Thank you for sharing your shopping experience with Hayden and Brandon. Don't hesitate to give us a call at 817-438-1700. We look forward to seeing you again. Congratulations! Best Regards, Doug Laymon, Sales Manager

September 15, 2022

The entire process of purchasing a vehicle was easy and the staff friendly, keeping me in the loop and explaining at every step. More

by hdelgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Five Star Subaru of Grapevine responded

Hdelgado, Thank you for rating your Five Star Subaru shopping experience. We appreciate the chance to help with your auto needs. Reach us any time at 817-438-1700 with technical or care questions. We want to help you fully enjoy your new Subaru. Best Regards, Doug Laymon, Sales Manager

September 14, 2022

Best service. We were treated with respect and everyone that was helping us was knowledgeable and helpful. No question was unanswered and everyone was friendly. Hi More

by VICTOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Sep 15, 2022 -

Five Star Subaru of Grapevine responded

Congratulations, VICTOR! We appreciate that you chose to shop at Five Star Subaru. When our staff can lend their knowledge, please reach us at 817-438-1700. We want to help you fully enjoy your new car! Thank you, Doug Laymon, Sales Manager

September 14, 2022

Great car buying experience! It was truly a pleasure where all our questions were answered and we were kept in the loop every step to ensure we received the right vehicle for our More

by AuntK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Singuluri
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2022

The cleanest dealership I have ever been in. Everyone is very friendly and helpful. I highly recommend. More

by Jake62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Five Star Subaru of Grapevine responded

Jake62, Thank you for taking the time to endorse Johnnie and the Five Star Subaru service center. We hope we continue to be your first call for vehicle care at 817-438-1700. Safe travels, Tony Hooman, General Manager

September 10, 2022

efficient, up front and generally helpful to my needs and requests. Wish i live in the Dallas metroplex to enjoy their ongoing support. More

by drkinchan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure the name of the person who helped me with the finance but he was excellent.
Sep 10, 2022 -

Five Star Subaru of Grapevine responded

Drkinchan, Thank you! We appreciate that you took the time to rate your shopping experience at Five Star Subaru. Stay in touch at 817-438-1700. We will do all we can long distance to share our knowledge. Safe travels and enjoy your Subaru! Best Regards, Doug Laymon, Sales Manager

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