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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,070 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,070 reviews

November 04, 2020

BB was great from start to end. Very communicative, reminding me of the steps I needed. Avoided a long useless negotiation and just went straight to telling me what I needed. Five Star worthy exp More

by mycollegebox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Five Star Subaru of Grapevine responded

Mycollegebox, It is great to hear you enjoyed your shopping experience at Subaru of Grapevine. BB and I remain available at 817-438-1700 to answer any additional questions about your vehicle. We look forward to helping you again. Thank you, Doug Laymon, Sales Manager

November 03, 2020

Great service with polite and efficient communication is what I experienced. The time waiting was exactly what was initially indicated. I was definitely pleased. Very good! More

by Bgwieland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not remember her name
Nov 03, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Bgwieland, for taking the time to rate our services at Subaru of Grapevine. Communication is always key to a successful relationship and we invite any additional care questions at 817-438-1700. We would be grateful to help you again. Take Care, Marcus Procter, Service Director

November 03, 2020

The guys at the dealership were great. Car buying sucks typically, but Ryan and Spencer made us comfortable and were willing to work withi us to get us the vehicle we wanted at the price we were willing to More

by apogeeburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Fuller, Jeff Davis, Kareem Kusez, Ryan Bayles
Nov 04, 2020 -

Five Star Subaru of Grapevine responded

Thank you, apogeeburn, for rating your visit to Subaru of Grapevine. Our staff is excited to help you and your family enjoy your new ride. Reach out to us at 817-438-1700 anytime we can share our vehicle knowledge. Please stay safe and in touch, Doug Laymon, Sales Manager

November 02, 2020

I've made 2 trips to Five Star Subaru for service since my purchase in March. Both times the work was completed on time and done right the first time. Staff have been courteous and professional. I'll be ba More

by Steve H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female service advisor, didn't catch her name. Very courteous!
Nov 03, 2020 -

Five Star Subaru of Grapevine responded

Steve, Thank you for your loyalty to the service team at Subaru of Grapevine. When you have future care concerns, we look forward to your call at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

November 02, 2020

They call it Five Star Subaru for a reason. I enjoyed my experience with Five Star, they are a straight forward and reasonable dealership. Tobias went out of his way to make my car buying experience as smoo More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Five Star Subaru of Grapevine responded

Congratulations, Martin, on your purchase at Subaru of Grapevine. Tobias and I welcome your technical or care questions at 817-438-1700. We want you to fully enjoy the ride. Thank you, Doug Laymon, Sales Manager

November 01, 2020

BB was truly a pleasure to work with. He was very attentive and pleasant. I did not feel pushed or rushed into a purchase. He listened to what my needs were and found me the perfect car. From begi More

by dgagne
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on the purchase of your new vehicle from Subaru of Grapevine, dgagne! BB and I want to make certain you fully understand all its great technology, so do not hesitate to contact us at 817-438-1700 when you have questions. We are here to help in any way we can. Thank you, Doug Laymon, Sales Manager

November 01, 2020

BB was wonderful to work with. As a first time buyer and someone younger it was really great to be treated with kindness and respect with no concern to my age. More

by Walker
Recommend Dealer
Yes
Employees Worked With
Nov 01, 2020 -

Five Star Subaru of Grapevine responded

Hello Walker! Thank you so much for rating your experience at Subaru of Grapevine. We appreciate your business and we look forward to seeing you again. Please stay in touch at 817-438-1700. Take Care, Doug Laymon, Sales Manager

November 01, 2020

I'm very pleased with my purchase and the staff I worked with. The finance department and Taylor Ates die an excellent job. The entire process was professionally handled and the staff very friendly and help More

by larry.hogle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rutger Kesling, Michial Cox, Jennifer Sopp
Nov 01, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on your purchase at Subaru of Grapevine, Larry! Thank you for acknowledging so many of our staff. Call us anytime at 817-438-1700 at any time when we can share our knowledge. Thank you, Doug Laymon, Sales Manager

October 30, 2020

Great people all around. I’d recommend them to anyone. Quick and easy car buying. The way it should be. The 25 word minimum review is weird. More

by Phyregod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lombardo, Robert Bauer, Ryan Bayles
Nov 01, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Phyregod, for your recommendation of Subaru of Grapevine! We want to help you fully enjoy the ride, so stay in touch at 817-438-1700. It will be great to see you again. Take Care, Doug Laymon, Sales Manager

October 29, 2020

Our experience at 5-Star could not have been better. From the Sunday walk-around (when the dealership was closed (and we left a voicemail .. that was returned first thing the following morning!) to clo More

by TAROLLEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Weston Enciso 5-stars, Kareem Kusez
Oct 29, 2020 -

Five Star Subaru of Grapevine responded

TAROLLEK, Everyone at Subaru of Grapevine appreciates your feedback and we thank you for your business. If we can help further with your driving needs, please reach us at 817-438-1700. We look forward to sharing our knowledge. Thanks again, Doug Laymon, Sales Manager

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