Five Star Subaru of Grapevine

Easy Shopping Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the t Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the technology in the car and all about Subaru - this is our first. From the drive home to the first trip yesterday it is everything Joey told us it is - and more! More

Exceptional Customer Service Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disa Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disappointed that they didn’t have the model I was looking for. I called Five Star as I left, and was told they not only had the specific model I wanted, but that they would pull it up front and have it waiting for me upon my arrival. The moment I stepped in the door I felt welcome and comfortable, and it made the entire process stress-free. Everyone I spoke to was extremely friendly and helpful, but Jennifer Schauer went above and beyond to make sure I was happy with my purchase and my experience. I cannot recommend this dealership and their staff enough! More

Ascent Limited We pre-ordered an Ascent a couple months ago. Dustin did a great job keeping us updated throughout the wait and making sure we received the car in a t We pre-ordered an Ascent a couple months ago. Dustin did a great job keeping us updated throughout the wait and making sure we received the car in a timely manner once it arrived. He also did great making sure we were familiar with all the features in our new car. Overall, we were very please with our experience until we reached finance. The finance person was very pushy with selling us an extended warranty- despite repeating multiple times that we were not interested. He kept asking us to explain why we didn’t want to pay for an extended warranty, which in my opinion doesn’t matter after we have repeatedly said no. More

Five Stars for Wing at Five-Star Subaru Was looking for a closeout on a 2018 Outback and was browsing through the online inventory at Subaru of Grapevine because it was the closest Subaru de Was looking for a closeout on a 2018 Outback and was browsing through the online inventory at Subaru of Grapevine because it was the closest Subaru dealership. After asking a question using the "Chat" function, I was contacted by Wing Yip, Internet Sales Specialist. We scheduled an appointment, but by the time I arrived, I had concluded that the Outback I was seeking was not in stock so had planned to go on to another dealership. Nevertheless, Wing magically produced (Carbonaro Effect?) an Outback that was not included in the online inventory but that met my specifications as to equipment and interior and exterior colors. The price was reasonable (though it included a couple of those extra-sticker-off-to-the-side dealer add-ons that everyone says you should complain about when you buy a car--at least these were practical add-ons, NOT undercoating or paint sealant). But the most impressive part was Wing's knowledge of the operational aspects of the vehicle. He provided a thorough orientation to all the buttons, screens, levers, and knobs and made himself available for any additional or future questions. I found him to be impressively responsive and helpful. Since it was a cash purchase, the visit to the office of the finance officer (Jamie, I think) was relatively painless, except for the part where she relieved me of my life savings. More

The EASIEST car buying experience in my life!!!! I contacted Subaru of Grapevine through the Jerry Reynolds’s CarPro show website. Within 10 minutes I was contacted by Joey Edwards. He listened to I contacted Subaru of Grapevine through the Jerry Reynolds’s CarPro show website. Within 10 minutes I was contacted by Joey Edwards. He listened to what My wants and needs were, and emailed me a quote on the Forester I had found on their website. The whole process was completed by phone, email, and text-including the appraisal on my trade and credit approval! When we arrived at the dealership, my car was ready and waiting, spent two hours to check my new Forester, sign the paperwork, and go! Joey Edwards rocks! I definitely recommend Subaru of Grapevine! More

3x customers We have purchased 3 vehicles with Joey and highly recommend him for your car buying needs. We intend to purchase again in the near future. We have purchased 3 vehicles with Joey and highly recommend him for your car buying needs. We intend to purchase again in the near future. More

Dustin Cox is extremely helpful! If it was walking me through my on boarding process of my new vehicle or patiently answering my questions over the phone, Dustin went above and beyond If it was walking me through my on boarding process of my new vehicle or patiently answering my questions over the phone, Dustin went above and beyond to help me understand my new vehicle. More

Exceptional Without a doubt one of the best dealership experiences I have had. From test drive to close was painless and enjoyable. Would recommend this dealers Without a doubt one of the best dealership experiences I have had. From test drive to close was painless and enjoyable. Would recommend this dealership. More

Fast. && Easy Came in knowing what I wanted and that’s exactly what happened ! Jennifer was super helpful very nice :) drove away with a brand new 2018 WRX that Came in knowing what I wanted and that’s exactly what happened ! Jennifer was super helpful very nice :) drove away with a brand new 2018 WRX that day a very satisfied customer ! Music in the lobby on point 😹 More

Easy Car Buy Rutger Kesling was my salesman, and he did a very professional job getting me the information I needed to make my buying decision. I had very specifi Rutger Kesling was my salesman, and he did a very professional job getting me the information I needed to make my buying decision. I had very specific requirements as to the vehicle i wanted, color, options, etc. He had to obtain the vehicle from another dealership to meet my requirements, and he did so, and had the vehicle available just when he said he would. The business office is a place where I sometimes regret my buying decisions, but that was not the case here. Brian Buttons and Freddie Valovinos were both very helpful and provided the honest, direct answers I needed. I have not had any experience with the service department yet, but I hope the culture of customer service extends to that department, and fully expect it to do so. More