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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
980 Reviews
Call Service Center (817) 438-1700

980 Reviews of Five Star Subaru of Grapevine - Service Center

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August 17, 2025

Service Department has always been top notch. This is my 3rd Subaru that I’ve bought from Five Star Subaru and have not had any problems or complaints about the service that I have received. More

by dsperry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
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August 12, 2025

Took my vehicle in for an oil change and tire rotation. The service attendant was very attentive and the service was fast and prompt. More

by bmitchell354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Aug 12, 2025 -

Five Star Subaru of Grapevine responded

Thank you, bmitchell354! We are grateful to hear that our team was able to provide such a great visit at Five Star Subaru. Reach Pedro or me at 817-438-1700 for vehicle advice any time. We are focused on your driving experience and keeping you knowledgeable about your car. Take care, Jakob Ritter, Service Director

August 09, 2025

Everything was nice and clean , and there was plenty of snacks . Go t amy vehicle in and out in a timely manner More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabin Sharon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

Five Star Subaru of Grapevine responded

Cooper75067, Thank you for the five-star review! We're so glad to hear that you felt comfortable at Five Star Subaru. It's our goal to get your vehicle in and out of service in a timely manner. Between visits, give us a call at 817-438-1700 for advice. We look forward to seeing you again soon! Safe travels, Jakob Ritter, Service Director

July 31, 2025

I dropped in to see if I could get my Crosstrek in for regular maintenance, they were able to get me right in and take care of everything. Very professional and friendly. I will only bring my car here fo More

by rhondaroyqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
Report | Print
Aug 01, 2025 -

Five Star Subaru of Grapevine responded

Thank you, rhondaroyqualls, for taking the time to share your Five Star Subaru service experience. If you need any advice between visits, please don't hesitate to call us at 817-438-1700. We're always here to help. Thanks again for your feedback and business.Take care, Jakob Ritter, Service Director

July 30, 2025

Amazing and prompt service times. Very attentive employees in every department I interacted with during my visit. More

by Jan Venegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Freeman
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Jul 31, 2025 -

Five Star Subaru of Grapevine responded

Jan, Thank you so much for the wonderful feedback! We're thrilled to hear that you experienced focused service at Five Star Subaru. We truly appreciate you taking the time to share your positive experience with us! Don't hesitate to reach Dylan or me at 817-438-1700 should ever need vehicle advice. Safe travels, Jakob Ritter, Service Director

July 24, 2025

Fast and reliable service, friendly and efficient staff, everything on time. Waiting area is full of drinks and light meals for customers More

by rdefex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Jul 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, rdefex, for recognizing Travis and Five Star Subaru. We are focused on customer satisfaction. Should you need vehicle advice or another appointment, please reach Travis or me at 817-438-1700. We are here to help you fully enjoy your car. Thanks again, Jakob Ritter, Service Director

July 21, 2025

I was able to get My vehicle in and out in no time , They even washed it for Me More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for endorsing the Five Star Subaru service center. Whenever you need vehicle advice or another appointment, please reach our advisors at 817-438-1700. We are here whenever you need our knowledge or expertise. Safe travels and thanks again, Jakob Ritter, Service Director

July 20, 2025

Purchased a Subaru Crosstrek at this dealership and had my first service appointment. Both were very favorable experiences. More

by Sarah C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew MacFarlane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Calvaruso (Service) 5 stars
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Jul 20, 2025 -

Five Star Subaru of Grapevine responded

Sarah, Thank you so much for your loyal business at Five Star Subaru. Both our sales and service teams are grateful to help you. Should you need vehicle advice, please call 817-438-1700. We want you to fully enjoy your Crosstrek. Thanks again, Jakob Ritter, Service Director

July 17, 2025

Friendly and knowledgeable sales staff with no pressuring. Great service reps that keep you informed. Clean and cool ✋️ area with drinks and snacks. More

by WaltJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
Report | Print
Jul 17, 2025 -

Five Star Subaru of Grapevine responded

Thank you, WaltJ, for choosing Five Star Subaru for the care of your car. Kyle and our team welcome the chance to share knowledge. When you have maintenance questions, reach out to 817-438-1700. We are here for you. Take care, Jakob Ritter, Service Director

July 17, 2025

This dealership from buying our car to the service we receive has and continues to be a joyful experience. Service reps listen to you and are always courteous and friendly. More

by Knuckles.turfbuilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Five Star Subaru of Grapevine responded

Thanks, Knuckles.turfbuilder, for your Five Star Subaru service rating! Customer experience is our top priority, and we're always here to help with any questions you might have. Our advisors are ready to offer advice whenever you need it at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

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