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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

4.9
736 Reviews

736 Reviews of Five Star Subaru of Grapevine - Service Center

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May 17, 2024

Kind, knowledgeable, great listeners, focused, present, articulate, super team work, happy car, happy owner, ty More

by Keyesmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember all the names. Manager visited. There were several guys who kept me informed. All exceptional
May 17, 2024

Very welcoming and accomodating. Kept us updated on status of service. Travis was so good! More

by Boholbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 15, 2024

I will never give up on my car so I’m glad the technician didn’t either, the work this dealership has done on my vehicle has never let me down. I’ve never felt like the advisors have ever given me the runaro More

by Rick astley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht, Cameron Pellet
May 15, 2024 -

Five Star Subaru of Grapevine responded

Rick, Helping you care for your car is our honor at Five Star Subaru and we hope to keep it running well for many more years. Reach us at 817-438-1700 whenever you need our advice. Thank you for your business and call us any time. Take care, Jakob Ritter, Service Director

May 13, 2024

Friendly service staff keep you informed about your service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I More

by Tkd2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Tkd2018, for choosing Five Star Subaru to care for your car. We appreciate your business and high marks. Reach Deion and our techs at 817-438-1700 to schedule future appointments. We hope to welcome you back to our dealership. Best regards, Jakob Ritter, Service Director

May 13, 2024

Excellent service department. No hazel checking in vehicle. Loaner car provided and service representative kept us up to date. Car returned with proper repairs as well as thorough More

by fc3op
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Five Star Subaru of Grapevine responded

Fc3op, We appreciate the opportunity to keep your car in great shape. Thank you for rating our services at Five Star Subaru and please reach Mike and our team again at 817-438-1700. Call any time you need our vehicle advice. Take care, Jakob Ritter, Service Director

May 11, 2024

The Five Star Subaru of Grapevine performed an excellent service for our Subaru Forester today.Our waiting was very comfortable at their waiting lounge, plenty of choices of coffee, drinks and snacks. Thank More

by MILOGUZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

Five Star Subaru of Grapevine responded

MILOGUZMAN, Thank you for recommending our services at Five Star Subaru. We want you comfortable when you wait and while you are driving your car. Call on us again at 817-438-1700. We appreciate you! Best regards, Jakob Ritter, Service Director

May 09, 2024

Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. More

by ealane620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Five Star Subaru of Grapevine responded

Ealane620, Communication is key to helping our Five Star Subaru customers stay knowledgeable about their vehicle care. Between appointments, don't hesitate to call 817-438-1700 with questions or concerns. We remain available to you! Thank you, Jakob Ritter, Service Director

May 09, 2024

I was amazed about how attentive the dealer's customer advocacy and service department were. They ensured my car was delivered to the dealership promptly, were very attentive and professional about my qu More

by gloverrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell 5 Stars
May 10, 2024 -

Five Star Subaru of Grapevine responded

Gloverr, Thank you for being a valued Five Star Subaru customer! Between appointments, reach Jason, Travis, or me at 817-438-1700. We are here to address all of your vehicle concerns. Safe travels and please call on us again. Best regards, Jakob Ritter, Service Director

May 08, 2024

They serviced my vehicle today and everyone I encountered were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. More

by akolanowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in the valet service
May 09, 2024 -

Five Star Subaru of Grapevine responded

Akolanowski, Thank you for choosing the Five Star Subaru service team to care for your car. Sharing our knowledge is only a phone call away. Reach us at 817-438-1700 any time you have maintenance or repair questions. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

May 07, 2024

They are friendly and helpful, give the customer full focus on the reason for going to the dealer. Their service is dependable and thorough More

by willhall0464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
May 08, 2024 -

Five Star Subaru of Grapevine responded

Willhall0464, Offering customer-focused vehicle services is our goal at Five Star Subaru. Between visits, we welcome your care questions at 817-438-1700. Call us any time you need our vehicle advice. Thank you, Jakob Ritter, Service Director

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