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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
969 Reviews

969 Reviews of Five Star Subaru of Grapevine - Service Center

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May 29, 2025

I take my 2015 Outback for service and Matt is awesome. The loaner car and working with my slow after market extended warranty. I will definitely be looking to buy a new Outback and I’ll be back when I do More

by Marlasallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Marlasallin, for allowing the Five Star Subaru service team the chance to help you enjoy your Outback. Matt and our techs are readily available at 817-438-1700 when you need vehicle advice. If there is anything else we can do for, don't hesitate to stop by or call. Take care, Jakob Ritter, Service Director

May 27, 2025

Had my oil change done today. It was fast and the recommendations are reasonable. Thanks so much Dylan Freeman. More

by LUISE817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Freeman
May 28, 2025 -

Five Star Subaru of Grapevine responded

LUISE817, We appreciate you at Five Star Subaru! Thank you for recognizing Dylan and his efforts to provide you with an excellent service experience. Should you need additional vehicle advice, please reach us at 817-438-1700. We are here to help you enjoy your car. Take care, Jakob Ritter, Service Director

May 26, 2025

I love going to Five Star Subaru Grapevine for my car service. They have nice waiting area with awesome snack bar. Thank you Kyle Calvaruso for assisting me with my Outback More

by STEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
May 27, 2025 -

Five Star Subaru of Grapevine responded

STEF, We love that you continue to choose Five Star Subaru! Thank you for your loyalty to our dealership. Don't hesitate to reach Kyle or me at 817-438-1700 whenever you need vehicle advice. Safe travels and thanks again, Jakob Ritter, Service Director

May 23, 2025

I dropped in for state inspection and a minor noise problem. They found the problem and started the repairs right then. Love my Subaru More

by Luvmysubaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 24, 2025 -

Five Star Subaru of Grapevine responded

Luvmysubaru, We appreciate you at Five Star Subaru! When Travis or I can help with future care needs, please reach us at 817-438-1700. We are focused on helping you enjoy your ride. Thank you, Jakob Ritter, Service Director

May 23, 2025

Matthew B went far above and beyond to make sure our transmission replacement was not painful at all! Subaru, as a company, really stands behind their products and values their customers, and it is alwa More

by rangran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, rangran, for taking the time to endorse Matthew and the Five Star Subaru service center. We are happy to share our knowledge. When you have questions about your car, call 817-438-1700. We look forward to helping you again. Take care, Jakob Ritter, Service Director

May 22, 2025

No matter the Service Advisor, Five Star Subaru's Service Department delivers! They greet you when pull in the drive and continually update on the progress of the vehicle. This is my third Subaru from Five More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Five Star Subaru of Grapevine responded

Dean, Wow, thank you so much for this incredible feedback! We're thrilled to hear that our Five Star Subaru Service Department consistently delivers for you. We truly value your loyalty as a third-time Subaru owner with us. Thank you for always choosing our dealership and reach us at 817-438-1700 for vehicle help any time. Best regards, David Cheney, General Sales Manager

May 20, 2025

I was very pleased with the way Deon Thomas stepped up and handled my issue. More

by curtisratliff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Five Star Subaru of Grapevine responded

We appreciate you at Five Star Subaru, curtisratliff! Deion and our techs welcome all of your vehicle questions at 817-438-1700. Our priority is to keep you happy with our services and your Subaru. Thank you for sharing! Best regards, Jakob Ritter, Service Director

May 19, 2025

This dealership worked with Subaru of America on my behalf about an unexpected issue with my new Ascent and resolved it quickly once the cause was identified. They are unequivocally customer oriented! More

by BBQBOB
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Five Star Subaru of Grapevine responded

BBQBOB, Customer experience is a priority at Five Star Subaru and we are focused on helping you enjoy your Ascent. If there is anything else we can do for you, please don't hesitate to reach out to 817-438-1700. You are a VIP at our dealership. Best regards, David Cheney, General Sales Manager

May 14, 2025

Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Tr More

by 12_Subarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacie Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell is 5 stars consistently!
May 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director

May 13, 2025

By far the best dealership around! I’ve been a customer for years and will be in the future as well. It takes a lot to earn trust in a company, but they definitely have won mine. Ty yo More

by tamirawomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, tamirawomack, for endorsing Five Star Subaru. Your loyalty means so much! When you need our advice or expertise, reach out to 817-438-1700. We will be ready to help. Safe travels, Jakob Ritter, Service Director